Job Title: Head of Professional Services – Software / SaaS
Location: Fully Remote
Salary/Rate: £75,000 to £100,000 basic + c20% variable/bonus + benefits
Right to Work: This role is only open to people with the right to work in the UK
Head of Professional Services – Software / SaaS
Are you a commercially minded Professional Services leader with experience scaling delivery teams in a fast-paced SaaS or software environment?
We are supporting a growing international software business in the search for a Head of Professional Services to lead their Professional Services, PMO, Implementation, and Customer Delivery functions.
This role is for a c£8m turnover c50 person company. They were recently acquired by a large company, and this role will provide the potential opportunity to progress into a Group-level Professional Services role. In this role you will manage a team of 6 engineer and report ot the MD.
This is a strategic leadership role for someone who combines strong operational delivery expertise with commercial acumen and a hands-on, player-coach approach.
You will be responsible for improving utilisation, strengthening delivery processes, driving services profitability, and ensuring successful customer implementations across a complex enterprise software environment.
Backed by a global software group, this business offers the pace and agility of an SME with the support of an international organisation.
The Role - Head of Professional Services – Software / SaaS
* Lead and develop the Professional Services, PMO and Implementation teams
* Improve utilisation, resource planning and services profitability
* Own services revenue targets, forecasting and pipeline management
* Develop project estimates, SOWs, proposals and change controls
* Drive implementation methodology, governance and delivery best practice
* Partner with Sales, Product and Customer Success to identify growth opportunities
* Support complex customer implementations, onboarding and migrations
* Build scalable processes, performance standards and operational excellence
Head of Professional Services – Software / SaaS - About You
* Proven experience leading Professional Services or Delivery teams within a software or SaaS business
* Strong commercial understanding of utilisation, services revenue, project profitability and delivery performance
* Experience improving PMO discipline, implementation methodology and delivery processes
* Strong stakeholder management and customer-facing consulting skills
* Comfortable operating in a fast-paced, high-growth SME or PE-backed environment
* Backgrounds in ERP, enterprise SaaS, engineering software, compliance, logistics, healthcare tech or other implementation-led software environments are highly relevant
Head of Professional Services – Software / SaaS - Why Apply?
* Strategic leadership role within a growing international software group
* Opportunity to shape and scale a best-in-class Professional Services function
* High visibility role with strong influence across the wider business
* Hybrid / remote working flexibility
* Competitive salary plus bonus
* Long-term growth opportunity
If you are a Head of Professional Services, Professional Services Director, Head of Delivery, Head of Implementations, Consulting Director or Services Leader looking for your next challenge, we would love to hear from you.
If you have any specific questions about this Head of Professional Services – Software / SaaS role, please contact David on 01582 350052/