Overview
To provide a modern, efficient, professional and customer-focused support service for NIFRS Line of Business (LOB) Applications, such as HR, finance, procurement and NIFRS operational applications. This will involve aspects of technical support, applications support, service desk, desktop support, systems integration and data warehousing. To contribute as an integral member of NIFRS to support the vision and mission of NIFRS outlined below: Vision; Protecting our Community; Mission; To deliver a fire and rescue service and work in partnership with others to ensure the safety and well-being of our community.
Responsibilities
* To provide a modern, efficient, professional and customer-focused support service for NIFRS Line of Business (LOB) Applications, such as HR, finance, procurement and NIFRS operational applications.
* This will include technical support, applications support, service desk, desktop support, systems integration and data warehousing.
* Proactively monitor LOB Application services.
* Provide technical support services for LOB Applications such as account management, role based access configuration and ensuring availability of LOB Applications.
* Provide support of organisational databases.
* Develop and modify software as directed by the Head of IT if required.
* Assist in the development of user requirements and specifications for software and equipment.
* Conduct business and data analysis as required.
* Provide ICT Technical expertise, feedback and guidance to users. Work with software suppliers in the development and implementation of solutions.
* Test and review products and solutions as required.
* Maximise the use of ICT Services ensuring best value for money and most efficient use of resources.
* Assist the Head of IT in the formulation of policy, procedures, standards and guidance for users of the ICT Solutions.
* Use and comply with processes including management and functional escalation of problems and incidents; change, release and configuration management.
Skills and Qualifications
* (Please note that Platinum Recruitment NI Ltd require original certificates as proof of qualifications)
* Have at least two years’ experience of networking and domain administration, IT communications, hardware and software installation and maintenance, end-user support in a multi-user environment.
* Demonstrate technical ability and skills in Windows client server environments and application support.
* a) effective planning, organisation, prioritising skills and attention to detail;
* b) the ability to work individually and as part of a team;
* c) effective communication skills (both oral and written);
* d) a customer service orientation.
* A current driving licence or access to a form of transport that will permit them to meet the requirements of the post in full.
Area: All of Northern Ireland
Closing date: 07 Nov 2025
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