Job Description
Renewals Account Team Lead – SaaS | Up to £45,000 base + Bonus | Hybrid (Bath)
High-growth tech scaleup. Leadership autonomy. Big impact.
We’re hiring on behalf of a high-growth SaaS company that’s scaling fast - and showing no signs of slowing down. With an award-winning product, strong customer retention, and over 50% year-on-year revenue growth, our client is leading the charge in helping UK businesses win public sector work.
They’ve built an enviable customer base of thousands, and now they’re looking for a commercially sharp, people-driven Renewals Account Team Lead to manage and develop a high-performing renewals team.
If you're hungry to lead, passionate about coaching, and confident delivering strong retention and upsell performance in a B2B environment - this is the next big step.
Key Responsibilities
* Day-to-day management of the Renewals team to hit and exceed NRR and GRR targets
* Coaching and mentoring RAMs/SRAMs against KPIs and metrics
* Managing a small portfolio of high-value renewals yourself
* Driving upsell, upgrade, and extension opportunities across the team
* Reviewing and approving customer proposals to ensure quality and consistency
* Forecasting performance and providing weekly reporting to the Sales & Marketing Director
* Leading daily and weekly team huddles to provide focus and drive motivation
* Supporting onboarding and training of new hires
* Maintaining a culture of accountability, ownership, and collaboration
Requirements
* Proven experience leading a team in a customer success or renewals environment (ideally SaaS)
* 5+ years in account management, renewals, or customer success
* Strong track record in hitting commercial retention and upsell targets
* Excellent communication, coaching, and objection-handling skills
* Analytical mindset with the ability to spot performance trends and act on them
* CRM experience (e.g. HubSpot)
* Empathetic, energetic, and solutions-focused leadership style
The Package
* Up to £45,000 base salary (depending on experience)
* Bonus based on team performance
* 25 days holiday + bank holidays
* Pension scheme
* Hybrid working (1–2 days per week in Bath)
* Clear progression path and long-term growth opportunity
This is your chance to step into a commercially critical role with real influence inside a fast-moving SaaS scale-up.
Interested? Apply now or reach out for more details.