Sports Assistant - Campus Services - 55517 - Grade 3
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £25,618 to £27,126
Grade: 3
Full Time, Permanent
Closing date: 6th October 2025
Overview
To maintain the day to day operation of the sports facilities and to support University of Birmingham Sport colleagues and customers.
Role Summary
The main responsibilities of this job cover life-guarding and dry side facilities management duties, assisting the Facility Managers in the effective day-to-day management and operation of all sports facilities managed by UBS. Responsibilities also cover customer service and ensure all services are delivered safely in accordance with the Health and Safety policy.
Main Duties
Swimming pool
* Be part of a team of 5 Life-guarding the pool in accordance with the Quality Management System (QMS) and work instructions.
* Manage pool etiquette and lane usage in relation to the Normal Operating Procedure (NOP) and Terms and Conditions of use.
* Set up the swimming pool according to the timetable using all equipment provided and in accordance with the NOP and Work Instructions. This will include adjusting the depth of the pool in one end and changing the pool from 50m to 2x25m configuration.
* Perform water quality tests for the swimming pool, reporting any results not within working parameters. Carry out plant room checks.
* Pool vacuum set up and take out, cleaning of the machine.
* Attend training once a month outside of normal shift pattern, lifeguard training, situational training, fire warden training.
Dry side (including indoor and outdoor facilities)
* Set up the dry-side facilities in accordance with the timetables, QMS and work instructions.
* While on duty, be available to customers at indoor & outdoor facilities for enquiries and first aid.
* Help to train new members of staff by showing them how to perform equipment setups to recognised guidelines. All training matrices will be signed off by a duty manager.
* Processing Kings cash collections in accordance with university policy.
General area management duties
* Preparing the facilities prior to opening up. Securing the facilities at the end of business in accordance with the NOP.
* Ensuring facilities and equipment are prepared as and when required, e.g., setting up courts and sound systems in accordance with the QMS and work instructions.
* Assisting in safe and tidy storage of equipment and reporting irregularities or recommendations for improvement.
* Patrolling the buildings and carrying out periodic checks on facilities to ensure safe and proper use.
* Being vigilant with internal and external security and taking appropriate action to prevent or deal with security breaches.
* Initiate Emergency Action Plans when needed.
* Dealing with incidents, injuries and emergencies, completing all relevant documentation and processing.
* Carrying out routine maintenance and safety checks of equipment and liaising with Estates on maintenance matters.
* Assisting with cleaning of facilities and associated amenities when instructed or as needed.
* Monitor the behaviours of users and ensure compliance with the NOP and Terms and Conditions of Use.
* Monitor equipment inventory stock and inform the Duty Officer when stocks go below the level stated in the NOP.
* Be aware of health & safety rules applicable to customers (e.g., footwear for court use) as included in training.
* Keep facilities neat and tidy at all times, especially at the beginning and end of each shift.
* Any other duties commensurate with the pay grade and to help train and support new and casual staff.
* Clean the facilities in the absence of cleaning staff when necessary.
Health and Safety and Compliance
To ensure compliance with all health and safety procedures by:
* Ensuring all standards & procedures are observed.
* Ensuring all staff are fully aware of hazards in their working environment.
* Ensuring staff wear the correct protective clothing where relevant.
* Keeping high-risk areas locked and secured against unauthorised access.
* Ensuring machinery, plant and equipment are properly maintained, guarded, tested and inspected with records kept.
* Ensuring the working practices of all contractors on site are appropriate.
* Maintaining good housekeeping.
Person Specification
Customer/Colleague Focus
* Must be member centric and have the ability to see things through the customers eyes.
* Identifies, understands and responds to customer needs.
* Is approachable and responds with an appropriate and timely answer or result.
* Respects customers.
* Customers include colleagues, students, and external contacts as applicable.
Communication
* Chooses appropriate method of communication.
* Uses language and terminology fit for purpose and audience.
* Uses appropriate detail or conciseness.
* Writes clearly and informatively; edits for spelling and grammar; presents numerical data effectively.
Team working
* Supports colleagues; demonstrates dependability and flexibility.
* Gains necessary cooperation, trust & respect; focuses on positive solutions; maintains confidentiality.
* Receptive to feedback; contributes to building a positive team spirit; upholds organisational values.
Results Delivery
* Applies relevant knowledge and skills to do the job well.
* Prioritises tasks and acts to meet output needs.
* Plans ahead and demonstrates good personal organisation to achieve results.
* Meets deadlines and maintains quality; looks for improvements and applies feedback.
* Observes safety and security procedures; reports unsafe conditions; uses equipment properly.
Personal Effectiveness
* Seeks learning opportunities to improve results.
* Is conscientious, adaptable to change and responsible for actions.
* Treats others with respect and integrity; follows through on commitments.
* Solutions-focused when confronted with problems.
DBS Required
The University is committed to safeguarding and promotes safe recruitment practice. All pre-employment checks will be undertaken before any appointment is confirmed. Successful applicants will be subject to satisfactory Occupational Health and/or DBS clearance prior to appointment.
Informal enquiries to Marc Jackson, email: m.jackson@bham.ac.uk
We believe there is no such thing as a 'typical' University of Birmingham staff member. We are committed to equality, diversity and inclusion and to sustainability.
We are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations and have an Equality Diversity and Inclusion Centre to continuously improve the University as a fair and inclusive place to work.
Find out more about the benefits of working for the University of Birmingham on our website.
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