About the Role. Are you a customer-focused leader with a passion for international logistics? VetPlus Ltd, a global leader in veterinary nutraceuticals, is looking for a proactive and experienced Customer Services & Export Manager to join our growing team. This is a fantastic opportunity to lead a dynamic department at the heart of our customer experience and global operations. As Customer Services & Export Manager, you’ll be responsible for the seamless processing of customer orders and the efficient coordination of international shipments. You’ll lead a dedicated team, ensuring high service standards and full compliance with global shipping regulations. Working cross-functionally with Sales, Logistics, Manufacturing, and Regulatory Affairs, you’ll play a key role in delivering operational excellence and customer satisfaction About Us. Established in 1991 by David Haythornthwaite, Tangerine Holdings first entity was Farmsense, which was established to provide farmers with nutritional alternatives to traditional antibiotics. Tangerine Holdings expanded into Veterinary Nutraceuticals in 1995 and has continued to grow and expand over the years to encompass various international subsidiaries as well as branching into the Leisure Industry with the introduction of Mill Farm Sports Village in 2016. About you. The successful candidate will have experience in a similar Customer Service/ Export role and looking to join a growing organisation for the next step in their career. You will be a confident communicator including with senior stakeholders, and you will enjoy working in cross-functional teams, building relationships both internally and with external suppliers to extract maximum value from the relationships. We require someone with good numerical and analytical skills who can deliver insights and drive the direction of their categories. You will have strong planning, organisational and prioritisation skills whilst demonstrating resilience under pressure to achieve tight deadlines. Experience and Qualifications: Minimum 5 years’ experience in a combined Customer Service and/or Export/Logistics Manager role. Strong knowledge of international shipping regulations and customs compliance. Proficient in SAGE 200 and Microsoft Office, especially Excel. Excellent communication, leadership, and stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment. Attributes Self-motivated, resilient, and proactive. Results-driven with a hands-on approach. Strong problem-solving skills and attention to detail. Collaborative team player with high levels of integrity and professionalism. Role Specifications: Customer Service Oversee the end-to-end order process for domestic and international customers. Lead, train, and support the Customer Service team to ensure timely and accurate order processing. Maintain proactive communication with customers, resolving queries and complaints in line with SOPs. Regularly review and improve SOPs to enhance service delivery. Conduct bi-annual appraisals and implement personal development plans for team members. Ensure accurate stock and pricing data in collaboration with internal teams. Export & Logistics Manage all outbound shipments, ensuring all export documentation (invoices, customs declarations, CofAs, EHCs) is accurate and compliant. Liaise daily with Warehouse and Logistics teams to ensure timely dispatch and delivery. Continuously improve export processes to support business growth and efficiency. Develop and monitor KPIs to track logistics and customer service performance. Occasional Duties Attend training sessions and departmental meetings. Travel to other sites or international customer events as required. Undertake additional duties aligned with the scope and purpose of the role. Pay and Conditions: Monday – Thursday 10am – 7pm, Friday 9am - 6pm (including a 1 hour lunch break) 22 days holiday, plus bank holidays (increasing to 25 days after 2 calendar years’ service) Employee Reward and Recognition Schemes Benefits: Company Car/Car Allowance Company Events Company Pension Employee Assistance Program On-Site Parking Referral programme Subsidised Cafeteria Employee Discount Free On-site Gym Private Health Care (after 1 year of service) Profit Share Scheme (after 2 years’ of service)