Our client, an international engineering organisation based in Barnsley, is now looking to recruit an experienced Customer Service Executive / Sales Office Administrator to start ASAP The successful candidate MUST have a strong background within Sales Administration, Sales Co-ordination, or customer service and be experienced in customer relations/service over the telephone, have drive and ambition, and be able to build a strong rapport with clients This person MUST be proactive, and happy to contact lapsed customers to discuss their needs and current situation! Main Functions o To work as part of the Sales Team in implementing the Company Strategic Plan. o To provide excellent customer service to our customer base. o To meet and exceed the department objectives set and agreed by the Line Manager Responsible for: o Processing Sales Orders including Export orders accurately, within set deadlines and in line with ISO9000. o Receiving and responding accordingly to orders, enquiries and queries by phone, e-mailfor UK sales. o Supporting customer requirements for information, prices, technical advice, queries, etc o Liaising with production, purchasing and accounts teams in connection with stock levels, production capacity and customer billing requirements so as to satisfy customer requirements. o Answering incoming calls and dealing with them in the appropriate manner o Reception duties answering the door, incoming calls and directing them to the appropriate department o Filing and archiving all paperwork in an organised and logical way o Resolving credit/invoice queries for your customer base and liaising with the appropriate Managers if required o Posting invoices o Be pro-active in identifying possibilities for new accounts, new products etc dependant upon the customer requirements o Make pro-active calls to current and potential customers