B&J Head of Retail, Europe
Ben & Jerry's Homemade, Inc. – Retail & Customer Development – Level 2B – Salary 65,000 –70,000 (based on experience) – Location: Datchet (Primary) or Kingston (Secondary)
Ben & Jerry's is an aspiring social justice company that believes in a greater calling than simply making and selling the world’s best ice cream. As a certified B Corp, Ben & Jerry’s incorporates its vision of Linked Prosperity into its business practices via values‑led sourcing initiatives. The company is distributed in over 35 countries and operates across supermarkets, grocery stores, convenience stores, franchised Scoop Shops, and on‑demand delivery services.
About The Role
As a Head of Retail, Europe, you partner with the Global Head of Scooping to determine the European strategy while working with local teams to execute with excellence. You will collaborate with regional retail operations teams, distributors, franchisees, industry partners, and internal cross‑functional teams to assess needs, prioritize business objectives, and ensure stakeholders work collaboratively to bring the B&J brand experience to life for fans.
Who You Are & What You’ll Do
* Responsible for managing the holistic B&J European Retail P&L in partnership with finance to ensure sustainable, profitable growth.
* Lead implementation of Ben & Jerry’s retail strategies and development programs for Europe, working closely with the Global retail team and local TMICC (Magnum Ice Cream Company) country teams.
* Set clear goals and objectives for the European Retail System in line with company goals and be responsible for deploying regionally.
* Collaborate globally to ensure best practices in processes while keeping procedures up to date and ensuring standards are deployed locally in Europe.
* Determine the growth and business model strategy for Europe with the Global Head of Scooping, aligned to local TMICC European team objectives in‑market.
* Partner with Global Retail Marketing & Strategy Manager to ensure marketing toolkits and needs are met within European countries.
* Ensure operational and executional compliance within Europe, focusing on maintaining and growing Brand Equity.
* Exhibit excellent communication skills and act as a key leader on the global retail team, working across multiple levels within the organization.
What You’ll Need To Succeed
* Minimum of 10 years of experience in multi‑unit franchise retail management with an internationally recognized brand or similar field.
* Deep understanding of the retail industry, including franchise operations, financial management, and marketing strategies.
* Demonstrated ability to develop and implement strategic plans that align with business objectives and drive growth.
* Strong financial management skills, including the ability to analyze financial data, develop budgets, and ensure profitability.
* Excellent verbal and written communication skills, capable of communicating with internal and external stakeholders at all levels.
* Strong analytical and problem‑solving skills, with a data‑driven decision‑making approach.
* Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities simultaneously.
* Experience working in a global environment and understanding cultural differences and their impact on business operations.
* Commitment to integrating Ben & Jerry’s core values into all aspects of the role, ensuring alignment with the company’s mission and vision.
Work Environment
* Hybrid office environment (3 days a week in office).
* Travel required approximately 30% of the time.
Additional Information
As publicly announced, Unilever will separate its Ice Cream business which is expected by the end of 2025. This role will transfer to the new Ice Cream company.
Equal Opportunity Employer
Unilever embraces diversity and encourages applicants from all walks of life. All applicants are given full and fair consideration regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy and maternity, and all other protected characteristics.
Application Process
To apply, you must do so online. Please upload your CV and a motivation letter. Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.
Disclaimer
Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
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