Customer ServiceAdvisor - Burnley
Hours: Monday to Friday with shifts between 8am-5pm,8.30am-5.30pm,9am-6pm & 10am-7pm with 1 Saturday 08:30-12:30 shift per month
Salary: £26,000 + Bonus
Customer ServiceAdvisor role:
Working on behalf of the dealerships as an extension of the Service Department in the Aftersales Team, to help create a positive and professional impression for new and returning customers who are interested in booking their vehicles in
You will be tasked with making appointments for customers to come to site and following up on vehicles purchases to ensure a full and complete customer experience.
Predominantly focusing on handling Inbound calls but also extending to making outbound calls, processing internet enquiries and replying to customer emails.
Providing efficient, informative, and detailed support to incoming customers.
Updating and maintaining internal systems and processes to ensure accurate records are kept.
Earning of commission through hitting target driven KPIs and mild upselling
Customer Service Advisor Requirements:
Having experience within a similar role is needed so someone from a Call Centre or Contact Centre position will be ideal. As the role is working within the Motor Trade; a good knowledge of the trade will be preferable but full training will be provided.
You must have excellent Customer Service skills, be a strong communicator and be able to present yourself in a professional manner. A background within a similar sales position will be an advantage.
Company benefits:
Training
Company pension
Employee discount
Long Service Award
Free onsite Parking30 Days Holiday (Including Bank Holidays).
Octane Recruitment
Consultant Bethany Bishop
NTHOJ
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter.
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
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