Administrator (Logistics & Customer Service) Full Time, Permanent (37.5 hrs/week)
We need an organised, upbeat people-person to help keep our deliveries, customers, and day-to-day admin running smoothly. If you love ticking jobs off a list, solving problems quickly, and being the calm voice on the phone when something needs sorting you'll fit right in.
The basics
* Hours: 37.5 hours per week (Full Time) Monday to Friday 9am to 5pm.
* Lunch: 30 minutes per day
*
* Yearly salary £24,784.50 per year
* Location: Based in NG17
* Type: Permanent, full-time role
* Start: ASAP (flexible for the right person)
What you'll be doing
This is a varied admin role working closely with:
* Our in-house manufacturing team
* Logistics and transport suppliers
* Our customers by phone and email
You'll be the friendly, capable organiser who keeps the wheels turning.
Key responsibilities (main points)
* Organising and scheduling production and deliveries
* Booking transport routes and coordinating logistics
* Handling order discrepancies and transport issues (and seeing them through to resolution)
* Providing excellent customer service and managing customer care queries
* Resolving delivery and service challenges with a calm, solutions-first approach
* Assisting with purchase orders and stock-related admin
* Goods-in administration for purchase orders
* Liaising with suppliers and supporting the wider team (including senior leadership)
What we're looking forEssential
* Minimum 1 year's office administration experience
* Confident communicator with a great telephone manner
* Comfortable using IT systems and software (e.g. Microsoft Office – you don't need to be an expert)
* Strong organisation skills — you can juggle urgent and non-urgent tasks without dropping the ball
* A "sort it" mindset: you stay calm, take ownership, and get things fixed
Helpful (but we'll train you)
* Experience in customer care, logistics, scheduling, or purchase orders
* Familiarity with ERP systems (you'll be trained on our system: SMART)
Why join us?
You'll be joining a small, friendly, supportive team in a locally owned, family-run, ambitious business. You'll get 1-to-1 training, ongoing guidance, and the chance to grow with a company that's going places.
How to apply
Send your CV and a short note about why you're a good fit (especially your admin + customer service experience and how you stay organised under pressure).
No agencies please — applications from recruiters will not be accepted.
Job Types: Full-time, Permanent
Pay: £24,420.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Application question(s):
* Notice Period
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person