Overview
Join to apply for the Customer Advisor 5 hours - Market Harborough role at JoJo Maman Bébé.
Responsibilities
* Assist customers in a variety of situations, from bra fitting and maternity wear discussions, to demonstrating a baby carrier to an intrigued parent.
* Prepare Omni-Channel orders and liaise with customers in store or via phone on these orders.
* Use our digital or virtual learning platforms to continuously develop your knowledge and retail skills; stay up to date with product information to help customers choose the best solutions.
* Contribute to a clean and welcoming store environment and maintain JoJo standards.
* Build relationships with customers, actively listen to their needs, and provide honest, respectful service.
* Embrace JoJo's omni-channel approach and provide excellent customer care as part of a small team.
* Be a brand ambassador, uphold our values and ethos, demonstrate honesty and respect, foster collaboration, and take ownership of all aspects of the role.
Typical hours
A typical week involves 1 x 5 hour shift, with flexibility required to suit store requirements.
Qualifications
* Previous retail, customer service and sales experience.
* Competent IT skills and the ability to learn new systems quickly.
* Ability to learn and retain product information and communicate it effectively to customers.
* Self-developing mindset and curiosity to learn new products independently.
* Approach to sales that is not hard selling but uses active listening, empathy, and an understanding of customer needs.
* Ability to work harmoniously in a small team and adapt to a retail environment with stores open seven days a week.
* Excellent attention to detail and a commitment to keeping the store looking immaculate.
Perks and Benefits
* Extra day of annual leave for each year with JoJo, up to 38 days.
* Birthday leave and a non-contractual bonus scheme.
* Enhanced pension scheme and cycle-to-work scheme.
* Financial wellbeing app allowing access to earned wages when needed.
* Saving scheme with Smart Money Cymru (you do not need to live in Wales).
* Flexible work options and social events.
* Employee recognition programme and volunteer days to support communities.
* Health and Wellbeing hub.
* Specsavers eye test and contribution towards glasses (terms apply).
* 40% discount on JoJo branded products.
* Ongoing training and development opportunities.
* Active commitment to diversity and inclusion within JoJo's workforce.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Retail
Important notes
Note: We will only recruit individuals who are over the school leaver's age. For England, Wales, Scotland and Northern Ireland age information, visit: https://www.gov.uk/know-when-you-can-leave-school
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