Client Account Manager – Fire & Security / Fire Doors
📍Harlow, Essex
🕒 Full-time | Permanent
Pertemps is recruiting on behalf of a well-established Fire & Security contractor specialising in fire door installation and passive fire protection. Due to continued growth, they are seeking an experienced Client Account Manager to manage key client relationships across multiple live and upcoming contracts.
The Role
The Client Account Manager will act as the primary liaison between clients and internal delivery teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction or fire safety environment.
Key Responsibilities
Serve as the main point of contact for clients across multiple fire door and passive fire protection projects
Build and maintain strong, long-term client relationships
Attend client meetings, framework reviews, progress updates, and pre-start meetings
Monitor contract performance against KPIs, SLAs, and agreed programmes
Coordinate with operations, compliance, and commercial teams to ensure smooth delivery
Relay client feedback internally and escalate risks or issues where necessary
Identify opportunities to improve service delivery or expand works within existing accounts
Produce basic account reports, progress updates, and client communications
Support clients in understanding compliance requirements and the importance of fire safety
Ideal Candidate
Background in fire doors, passive fire protection, fire & security, or construction
Strong client-facing, communication, and relationship-building skills
Comfortable managing multiple accounts and priorities
Organised, professional, and commercially aware
Package & Benefits
if interested, apply now or email (url removed)
£35,000 – £45,000 per annum (depending on experience)
Hybrid working is available once fully trained
Structured onboarding and training period
Company benefits package (details provided upon offer)
Long-term career progression within a growing specialist contractor