Full Time / 37 Hours Per Week / Permanent
Part Time / 12 Hours Per Week / Permanent
Acting as an ambassador for Leicester City Council, you will be on the front line to provide advice and assist with service requests. After 3 years of delivering year-on-year improvements, Sports Services now have ambitious plans to 'step up the service' to the next level. With seven leisure centres across the city, we offer gym and swim facilities, group exercise classes, gymnastics and trampoline sessions, and a climbing wall, to all residents to improve their health and wellbeing.
Working as a Customer Service Adviser, your role will be to provide an efficient and welcoming reception service and administrative and business support to the Council's services, in accordance with systems, statutory procedures, legislation, corporate standards, and policies. You'll be given support and training to ensure you have a positive experience and achieve your full potential.
The role will involve working days, evenings, weekends, and bank holidays. We currently have a full-time role available at Aylestone Leisure Centre and a part-time role at Braunstone Leisure Centre, 12 hours a week. Fixed shifts are Thursday 14:00-18:30, Friday 14:00-18:30, and Saturday 09:00-12:00.
What you will be doing
* Providing a friendly and welcoming reception service, receiving and signposting customers, booking in, issuing documentation, tickets, and visitor passes.
* Undertaking administrative support such as responding to incoming communications (post, emails), managing complex customer enquiries, and assisting in the sale of memberships including processing Direct Debits.
* Working as part of a team, assisting with the opening and closing of the facility, working on reception, undertaking routine maintenance of equipment, and maintaining cleanliness and safety of the environment.
* Ensuring programmed activities and services are available for customers.
* Offering excellent customer service as the first point of contact, answering queries, and dealing with straightforward complaints.
What you will need
* A passion for delivering an excellent customer experience within the City's Leisure Facilities, advising and responding to enquiries from current and potential customers.
* Enthusiastic and motivated, a fantastic communicator, and a team player.
* Comfortable on the telephone, face-to-face, and via email when contacting customers.
* Experience working in a busy, fast-paced environment, with a positive attitude to dealing with members of the public and responding to queries.
* Good communication skills to deal with a range of enquiries regarding Leicester City Council services.
* Proficient IT skills, including experience with Microsoft Office packages (Word, PowerPoint, Excel), and the ability to maintain accurate records and operate EPOS systems.
For a chat about the role, please contact Aaron Whelan at Aaron.whelan@leicester.gov.uk.
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