Relationship Director | S3 | Corporate Clients | Birmingham
IT STARTS HERE Santander () is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together we are driving a customer‑centric transformation that values bold thinking, innovation and the courage to challenge what’s possible. This is more than a strategic shift – it’s a chance for driven professionals to grow, learn and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and expect all our professionals at all levels to take a proactive and responsible approach toward risk management.
Responsibilities
* Drive a proactive and collaborative environment across CCB.
* Provide clients with an experience that is second to none.
* Create and deliver a growth strategy including relationships with clients, prospects, and professionals.
* Deliver against agreed OKRs and KPIs, including NPS through internal and external sources.
* Drive high levels of client insight and create advocates of the Corporate Bank through your portfolio and wider network.
* Coach Relationship Manager(s) to improve their skills and knowledge.
Qualifications & Experience
* Experience of developing and driving a business development strategy to deliver the Corporate Bank’s ambitious growth through existing client network and intermediaries.
* High level of credit underwriting and financial crime risk skills.
* Proven record of providing high quality client experience.
* Proven experience of corporate businesses.
* Proven knowledge of risks and mitigations.
* Excellent presentation, negotiation, analytical and report‑writing skills.
* Degree‑level education (or equivalent experience) in Business, Finance, Economics, or Accounting.
* Relevant professional banking or finance qualification (e.g., Chartered Banker Diploma, ACIB, CFA, or ACCA) or working towards one.
* Advanced credit and risk analysis training or certification demonstrating sound commercial lending and portfolio management skills.
* Ongoing commitment to professional development, including regulatory awareness and leadership capability.
* Fluent in English (spoken and written). Additional European language skills (e.g., Spanish or Portuguese) are preferred but not mandatory for UK‑based roles.
Hard Skills
* Advanced credit and financial analysis – assess risk, structure complex lending solutions and prepare high‑quality credit submissions.
* Strong commercial acumen – deep understanding of corporate banking products, markets and the wider economic environment.
* Digital proficiency – confident use of CRM and workflow tools such as Salesforce, nCino and Office 365 to manage client portfolios and ensure data accuracy.
Soft Skills
* Exceptional relationship management and communication skills – engage and influence clients, stakeholders and colleagues effectively.
* Leadership and coaching ability – inspire and develop others, fostering a culture of collaboration and continuous improvement.
* Resilient and optimistic mindset – approach challenges positively, demonstrate adaptability and promote Santander’s values and behaviours.
WE VALUE YOUR IMPACT
* 30 days’ holiday plus bank holidays, increasing to 31 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
* £6,000 car allowance per year.
* Company‑funded individual private medical insurance.
* Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
* Share in Santander’s success by saving or investing in our share plans.
* Competitive rewards that reflect the real impact you make and the value you bring.
* Wellbeing that goes beyond work – access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
* Support for every life stage – from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
* Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
* Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive – at work and at home – while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site‑based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro‑rata for part‑time roles).
EEO & Equality
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive – at work and at home – while delivering the best outcomes for our customers and supporting each other to grow.
#J-18808-Ljbffr