Marks Consulting Partners are currently looking for a Housing Manager to work with one of our Local Authority Clients in Essex. What the Job Will Be Doing Leading on complex tenancy management cases, including escalations, complaints and high-risk situations Overseeing rent collection, anti-social behaviour, tenancy breaches and legal notices Supporting and guiding operational staff on tenancy-related matters, providing leadership and expertise Managing formal complaints, ensuring timely, high-quality responses in line with policies and standards Overseeing estates and grounds maintenance services, ensuring high service delivery standards Managing contracts and Service Level Agreements (SLAs), monitoring performance and driving improvements Handling tenancy fraud investigations where required Working across multiple service areas to ensure a joined-up and effective housing service Contributing to service improvement initiatives to enhance overall performance and resident satisfaction What You Will Need Strong background in housing management across both operational and strategic levels Experience managing complex tenancy cases and complaints Confident communicator with the ability to support and influence teams Ability to work across multiple service areas and manage competing priorities Full UK driving licence and access to a vehicle Desirable CIH Level 4 (or equivalent) Experience managing SLAs and estates services Strong understanding of contract and performance management