Overview
We are looking for dedicated Healthcare Support Workers to join our Home Treatment and Rapid Response Service. This is not a standard care role; it is a frontline position designed to provide urgent, compassionate intervention for individuals experiencing significant mental health distress in the community. Our goal is simple: to provide high‑quality care at home and prevent unnecessary hospital admissions.
Responsibilities
* Deliver crisis support: Visit clients in their homes to provide emotional support, safety planning, and practical interventions during periods of acute distress.
* Rapid assessment support: Contribute to urgent 24/7 assessments triggered by the Urgent Mental Health Helpline and Liaison Psychiatry services.
* Monitor wellbeing: Observe and report changes in a client’s mental state, ensuring the wider clinical team can respond dynamically to risks.
* Empower recovery: Work with clients and their families to develop coping strategies and facilitate a return to stability.
* Work as a member of the Home Treatment and Rapid Response services.
* Deliver support within the home treatment function, using evidence‑based, profession‑specific and general mental health knowledge, and providing client‑centred, recovery‑oriented principles and practice for individuals, families and carers referred to the service.
* Contribute to assessments received 24/7 from the Urgent Mental Health Helpline and undertake gate‑keeping assessments in general hospitals and the community.
* Work in accordance with Trust and Crisis Resolution Home Treatment Team policies and procedures and the Care Programme Approach.
* Provide an alternative to inpatient admission, treating clients in their home environment when presenting in crisis with significant distress.
* Contribute to the assessment of clients referred to the Home Treatment and Rapid Response Team.
* Provide support to clients and their carers in relation to mental health care, daily living and social activities.
* Help maintain the social network by using a range of home treatment interventions.
* Refer to the attached job description for the full details on responsibilities and the person specification.
Qualifications
* Full, valid UK driving licence and access to a car/vehicle for business purposes (unless you have a disability as defined by the Equality Act 2010).
* Ability to drive to community locations in a timely manner; areas covered include Dover/Deal, Shepway and Ashford.
About Kent and Medway Mental Health NHS Trust
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway, supporting adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated “Good” by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our Vision
We are here to help communities not just live with mental illness, but live well. We are passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values of caring, inclusive, curious and confident.
Join us
Share our passion for better mental health care and join a team that works well together.
Additional Information
Check out our Canterbury site.
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