At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard serves wholesalers, distributors, merchants and retailers from small traders to multinational enterprises.
You will join a global IT team, supporting end users from all regions and helping shape and develop the services we provide as they continuously improve and evolve.
Key Responsibilities
* Provide exceptional network, hardware and software/application support to our employees via Email, Telephone, Microsoft Teams and in person.
* Document IT processes, procedures and solutions for use by others.
* Work with the team and other departments to assist in developing automated ITSM processes.
* Provide end‑user training of applications as part of an onboarding process to new employees of Klipboard.
* Collaborate with colleagues across different time zones and cultures, projecting a professional image at all times.
* Enjoy a dynamic work environment with the potential of rotating shifts that offer flexibility and variety, which may include evenings and weekends.
* Potentially undertake 24/7 on‑call duties with compensation.
* Travel to other Klipboard office locations, where necessary.
* Be a key part of project work where required, working closely with the IT infrastructure and IT Security teams.
* Any other duties as requested that are commensurate with the role.
Essential Skills, Knowledge and Experience
* Excellent communication and interpersonal skills.
* Proven experience as an IT Support Analyst or similar role covering:
* Windows 11
* Active Directory
* Microsoft 365/Entra
* End‑user device deployment and management
* Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner.
* Ability to work effectively as a member of a team and to organise and manage one’s own workload.
* Ability to work across different time zones and adapt to diverse cultural environments.
Desirable
* Exposure/knowledge of Tanium.
* ServiceNow ITSM.
* ITIL V4 framework.
* Administration of MacOS in an enterprise environment.
* Microsoft Intune/Endpoint Management.
* Understanding of networking/infrastructure with CompTIA or similar qualification.
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other’s differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and spark innovation.
Location: Nottingham, England, United Kingdom
Salary: £32,000.00 per year
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