Overview
Join to apply for the Debt Recovery Lead role at Bupa.
Hybrid working (2 days per week in the office) • Salary from £29,300 per annum • Advert closes 12 September 2025.
About the role
As a Debt Recovery Lead, you’ll play a key role in supporting our Care Services business, which operates over 120 care homes across England and Wales. You’ll help us recover outstanding debts in a way that’s fair, empathetic and effective – making sure we can continue to deliver high-quality care to those who need it most.
How you will help us make health happen
* Lead and support debt recovery efforts across Bupa’s Care Services business.
* Develop and recommend strategies for effective debt resolution.
* Communicate with customers, relatives, and legal representatives – including those with Power of Attorney – to agree on solutions.
* Assess cases before litigation, gather evidence, and draft legal documents such as Letters Before Action.
* Liaise with external counsel and stakeholders to ensure timely progression of cases.
* Collaborate with Bupa’s in-house legal team when needed.
* Track and manage case progress, ensuring oversight and transparency.
* Work closely with operational teams to support decision-making.
* Produce reports for stakeholders on case status and outcomes.
* Help design standardised documents and processes to improve debt recovery.
Key Skills and Qualifications
* Organised, detail-oriented, and able to manage sensitive matters with discretion.
* A strong communicator with excellent negotiation skills.
* Empathetic and professional when speaking with customers and families about difficult topics.
* Able to balance business needs with individual circumstances to find fair solutions.
* Self-motivated and passionate about achieving positive outcomes.
* Experienced in debt recovery (essential).
* Familiar with legal and litigation processes related to debt (desirable).
* Knowledge of the Care sector and industry (beneficial).
Benefits
* 25 days holiday per year
* Hybrid working (2 days per week onsite at our Leeds Kirkstall Forge office)
* Access to a range of services to support your physical and mental wellbeing
* Confidential employee assistance programme
* Online discounts for shopping, entertainment, dining and more
Why Bupa
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Organisation details
* Seniority level
Associate
* Employment type
Full-time
* Job function
Finance
* Industries
Hospitals and Health Care and Nursing Homes and Residential Care Facilities
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