We have a great opportunity for a Change Lead Director to join our Global HR Team. This is a 12-month fixed-term contract based in Glasgow or Northampton.
About the Role
* A key role championing the users and customers of our Payroll services, working with those who lead the operations and strategy for Global Payroll, focusing on driving improvement in experience, effectiveness, efficiency, and control.
* Collaborate with the Head of Experience, CoE teams, technology teams, and stakeholders inside and outside of HR to deliver value through agile delivery teams with strong experience in leading digital transformation.
* Lead initiatives to transform colleague and people leader experiences, advocating for their needs and fostering a collaborative, data-led approach throughout HR Journey delivery.
* Identify opportunities to improve efficiencies, effectiveness, controls, and experience by working with stakeholders and using a data-driven approach to prioritize and implement improvements.
* Work with technical teams and stakeholders to introduce innovative ideas for process improvement and simplification, automating processes internally and with partners where possible.
* Oversee the prioritization and delivery of change initiatives related to various colleague journeys.
Skills and Experience
* Expertise in digital transformation.
* Workday experience is desirable but not essential.
* Payroll experience is also desirable but not essential.
* Experience working across stakeholders in an agile environment.
* Strong data-driven decision-making skills.
Purpose of the Role
Focus on understanding client needs, enhancing the client journey, developing client-centric products and services, and improving client satisfaction.
Accountabilities
* Conduct research to understand client needs, preferences, and pain points related to banking products and services.
* Apply a holistic end-to-end perspective to identify areas for improvement in the client journey and enhance the overall experience.
* Collaborate with cross-functional teams, including UX/UI designers, marketing, operations, and technology, to improve the client experience and evolve banking products using customer insights.
* Collect and analyze data from surveys, focus groups, and support interactions to evaluate and improve client experience initiatives.
* Develop and implement strategies and metrics to enhance client experience, foster loyalty, and monitor improvements over time.
* Analyze industry trends and best practices in customer experience and incorporate them into banking offerings.
Director Expectations
* Manage a business function, contribute to strategic initiatives, and influence policy and procedures.
* Lead a large team or manage organization-wide projects, acting as a technical expert and thought leader, coaching less experienced staff, and making strategic decisions.
* Provide advice to senior management, manage resources and budgets, and ensure compliance with policies and regulations.
* Monitor external environment and regulatory developments, and influence where appropriate.
* Maintain knowledge of industry practices and external market developments.
* Use advanced analytical skills to solve complex problems and design solutions.
* Make significant decisions and influence stakeholders at senior levels, acting as a key contact and spokesperson for the function.
All senior leaders are expected to demonstrate leadership behaviors aligned with Barclays' values: Respect, Integrity, Service, Excellence, and Stewardship, fostering an environment for colleagues to thrive. Additionally, all colleagues should embody the Barclays Mindset: Empower, Challenge, and Drive.
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