We have an exciting opportunity for an enthusiastic and pro-active receptionist/administrator to join the team based in Walton Medical Centre. This position is offered on a part-time basis for 22.5 hours per week, but there is scope to discuss the possibility of adapting the hours to suit the right individual.
Main duties of the job
* Booking appointments.
* Answering queries from patients and outside agencies and/or signposting to appropriate members of staff.
* Liaising with patients using various communication methods.
You will need to have flexibility to cover other shifts.
About us
The Colte Partnership is at the heart of primary care, being the largest GP partnership in north east Essex, comprising 8 local GP practices across Colchester and Tendring, caring for approximately 80,000 patients. Our head office is in Feering.
We pride ourselves on working to be at the forefront of primary care in our region and have many exciting ventures on the horizon.
Each of our branches has its own character and a family-friendly ethos, which our patients appreciate, as reflected in our regular surveys. Being a large partnership allows us to offer more than a local branch, including specialist clinics, social prescribing, and innovative support such as dementia cafes, armed forces support, and child first aid classes for parents.
We support our employees with generous annual leave, flexible and family-friendly working arrangements, and free counselling during difficult times.
We also work as part of collaborative Primary Care Networks (PCNs) across Colchester and Tendring.
Job responsibilities
If you would like to find out more about this role, please do not hesitate to contact us.
Person Specification
Experience
* A good standard of education including Maths and English.
* Experience in customer service, ideally in reception.
* Experience in primary care is beneficial but not essential.
* Strong IT skills; experience with computer systems. SystmOne experience is desirable but full training will be provided.
* Excellent written and oral communication skills, with good social skills.
* A friendly and positive approach towards patients and visitors, both in person and over the phone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a disclosure check will be required to assess any previous criminal convictions.
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