Overview
Home Instead Monmouth is part of the world's leading provider of non-medical care and companionship for older adults. We specialise in delivering personalised, relationship-led support that empowers people to live independently in their own homes. With minimum visits of one hour, award-winning training, and a reputation for excellence, we take immense pride in the quality of care we provide. Our team is dedicated to making every moment matter - offering not just practical help, but genuine connection, dignity, and joy.
Responsibilities
* Work closely with the Franchise Owner to develop a high-quality private domiciliary care service in the local area
* Act as the Registered Manager for the regulated activity
* Oversee compliance with Care Inspectorate Wales (CIW), relevant legislation, and Home Instead's Franchise Standards
* Promote the highest standards of care with a strong focus on person-centred service delivery
* Manage the client acquisition process from initial contact to conversion
* Conduct care planning and risk assessments in line with legal and regulatory requirements
* Operate quality control systems and perform assurance visits
* Review and improve service delivery processes
* Manage complaints and incidents, lead investigations, and implement improvements
* Submit relevant reports to regulatory bodies and safeguarding authorities
* Champion Home Instead's ethos and values within the team and community
* Network locally to raise awareness of our services
* Provide inspired leadership and ensure safe staffing levels
* Support and development of Care Professionals and office staff
* Participate in disciplinary procedures and HR processes
* Ensure adherence to all policies and procedures
* Assist with budget management
* Maintain accurate data across all platforms
* Stay current with legislation and regulatory changes
* Identify personal development needs and take proactive steps
* Carry out any other duties necessary for the success of the business
Qualifications
* Experience leading, training, and managing a domiciliary care team
* Strong knowledge of care regulations and compliance
* Skilled in care assessments and planning
* Excellent interpersonal and communication skills
* Ability to inspire and build strong working relationships
* Organised, motivated, and commercially aware
* Proven success in achieving business growth targets
* Calm and responsive under pressure
* Flexibility to meet business demands, including on-call duties
* Proficiency in IT systems
* A full UK driving licence and access to a vehicle, Level 4 Diploma for Health and Social Care (or willingness to work towards it)
Benefits
* Performance Bonus of up to £10,000 based on achieving key business targets
* Generous holiday allowance plus additional days for long service
* Employee discounts across a range of retail, leisure, and lifestyle brands
* Free on-site parking and excellent transport links
* Ongoing training and development to support your professional goals
* Supportive team culture with regular team-building events and recognition schemes
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