Senior Regional 1st Line Support Analyst
Join us at Abri Group as a Senior Regional 1st Line Support Analyst.
About the Role
We are seeking a dedicated professional to support, manage, and inspire our 1st Line Support team, ensuring delivery of first-class service to our colleagues.
The ideal candidate will possess strong technical knowledge to lead the team, a 'big picture' perspective to learn from helpdesk tickets, and a proactive approach to prevent recurring issues.
You will foster an 'always learning' culture within the team, encouraging continuous professional growth and service excellence.
This position offers flexibility: you will work from our Eastleigh office at least three days a week, with the remaining days remote, from a location of your choice.
Requirements
* Technical expertise in support services
* Leadership and team management skills
* Proactive problem-solving abilities
* Ability to foster a learning environment
Additional Information
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industry: Non-profit Organizations
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