Customer Care Coordinator This leading high specification developer are seeking a Customer Care Coordinator to join their successful team in making sure their purchasers have the best experience when purchasing a new home. With a well established team you will liaise with each customer assisting in any outstanding issues within their new home and working with the site managers on each project as well as directly employed maintenance operatives and contractors. Key responsibilities: * Be the main point of contact for customers reporting post completion issues or defects in their new homes, primarily via phone and email. * Handle incoming and outgoing calls in a professional and empathetic manner, ensuring customer concerns are understood and managed appropriately. * Log, manage, and monitor customer queries through the clixifix system, ensuring accurate records are kept and actions are followed up promptly, assigning contractors and chasing updates weekly. * Liaise with internal departments including Construction, Technical, and Sales to resolve issues and provide timely updates to customers. * Ensure all customer issues are resolved within agreed timeframes, while maintaining high levels of communication and service. * Provide clear, regular updates to customers regarding the status of their queries or scheduled works. * Escalate unresolved or complex issues to the Head of Customer Care where necessary. ...