* Ownership of selected key accounts.* Daily assistance to owned key account subscribers (via email, phone and in person)* Trade data normalisation / handling* Review reconciliation output; investigate and fix differences* Ensure structured and effective delivery of service* Self- education about current and upcoming market regulations and other significant changes* Work proactively with improving the service and internal workflows* Raise internal request for new functionalities to improve the product offering* Collaborate with developers and Product Management on requirements and UAT testing as well as being closely involved in the development process* Fluency in Italian with additional French or German would be beneficial* Excellent communication skills (verbal and written English)* Excellent customer relationship skills* Ability to be strategic and see things in a bigger perspective* The ability to interpret trade data* Ability to think outside the box and challenge existing status quo* Proficiency in using text editors and advanced spreadsheet functions* Ability to work in a fast pace environment* Ability to multitask* Proven customer relationship experience* The ability to understand complex process flows and concepts, as well as the ability to explain these accurately and concisely to our clients* Good knowledge of OTC Derivatives and understanding of the trade data fields of these instruments as well as awareness of the OTC Derivative trade processing lifecycle would be beneficial* Good understanding of market and credit risk management of OTC Derivatives* Good understanding of computer logics and database structures and/or interest in technology* Extensive previous experience with triResolve or similar relevant background* Health & Wellness: Health care coverage designed for the mind and body.* Flexible Downtime: Generous time off helps keep you energized for your time on.* Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.* Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.* Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.* Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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