Locations: Guildford, Surrey, United Kingdom
Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
We’re looking for a customer champion with strong technical curiosity and a passion for helping people succeed with AI.
As an AI Digital Assistant Success Specialist, you’ll be at the heart of improving our enterprise digital assistants experience (which includes a combination of internal and external tools such as ChatGPT). You’ll help users get the most out of our solutions, identify opportunities for automation and improvement, and collaborate with engineering to make every interaction smarter, faster, and more satisfying.
This is a great role for someone who loves solving problems, thrives in fast-evolving tech environments, and wants to play a key part in shaping how AI transforms employee experience.
This is a 12 month Fixed Term contract and you will be required to work in hybrid model in our Guildford office 3 days per week.
Key Responsibilities
User Support & Advocacy
* Be the human face of our Digital Assistant — helping users when automation can’t.
* Troubleshoot and resolve user issues, ensuring fast, friendly, and accurate responses.
* Identify recurring issues, patterns, and opportunities for product improvement.
* Act as the voice of the customer — championing feedback and insights across teams.
AI Operations & Collaboration
* Partner with AI Engineering and Product teams to improve model accuracy, coverage, and behavior.
* Translate real-world user challenges into actionable insights and enhancement requests.
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