Overview
UPS Service Engineer
Location: London, Slough, South East UK
Please note that possession of a valid UK driving license is a mandatory requirement for this role, as it involves frequent travel and client visits.
Your Mission:
As an original equipment manufacturer of critical power products, the position will be accountable for working within critical power environments for large organisations, across a wide customer base, demonstrating excellent communication and complete ownership of given tasks. These tasks will include commissioning and start-up on new installed equipment, maintenance, service, and repair activities on a variety of different UPS solutions. Product training will be given in our academy and access to internal software and applications, you will be expected to utilise technical literature including schematic diagrams, service and maintenance manuals and installation guidelines to complete works to a high standard, following process and working within a team environment covering emergency call out. The main departments you will be working with are: Service coordination, Technical support, Project manager and account teams etc. You will be required to manage onsite activities and supervise installation contractors to ensure best practice. This position is responsible to provide professional services for Schneider Electric customers and technical support/training for service partners, including technical site analysis to resolve customer issues and to perform field service duties on Schneider Electric‘s complete range of electrical distribution products and solutions. Test and measurement equipment, knowledge of electrical and electronic codes, and in-depth knowledge of electrical and electronic principals is required. A high level of customer service skills is required as well as the ability to perform troubleshooting.
Responsibilities
* Perform Start-up/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all Schneider Electric Secure Power UPS equipment.
* Participate and lead in proactive team efforts to achieve departmental and company goals.
* Perform consulting services at customer sites as well as over the phone.
* Work with customers, contractors, service partners, other members of the team, Sales Partners, Tech Support, and Manager to resolve escalated problems.
* Document all required information for each site visit performed.
* Manage installation projects as well as unit replacement when necessary.
* Properly document, label, and return all defective parts utilized in the repair of Schneider Electric equipment to the designated disposal/repair location.
* Educate Schneider Electric customers on basic operation of their equipment and inform customers of issues which they may experience in a way that is beneficial to both the customer and Schneider Electric.
* Must comply with all safety policies, practices, procedures, and cybersecurity.
* 7x24 Field Service availability when assigned.
Who you are / Qualifications
* 2-5 years’ experience within UPS industry or similar.
* Professional technical bachelor or equivalent by experience.
* Knowledge of electricity/electronics.
* Safety mindset.
* Very good knowledge of MS Office and being computer literate.
* Good understanding of Schneider Electric.
What we offer
* Competitive salary & Bonus Scheme
* 28 Days Annual Leave + Public Holidays
* Holiday Buy & Sell programme
* Pension Scheme
* Employee Share Ownership Programme
* Various Health & Wellbeing Support Options
* Gym Flex
* Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
* Shopping & Dining Discounts
* Learning Portal and much more.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Additional
Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today. #LI-WM1
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