Defects Coordinator – 12 months fixed term
Location: Reading Town Centre (Thames Tower, opposite Reading Train Station)
Salary: £30,000 – £35,000 DOE per annum + bonus
We are looking for a Defects Coordinator to join our client on a 12 months fixed term contract to support during a busy period as they complete on more properties across their portfolio. This is a fantastic opportunity to be part of a growing organisation in the private rented housing sector, working in a modern office directly opposite Reading train station.
The Role:
As a Defects Coordinator, you’ll play a key role in supporting the aftercare/defects team and ensuring our residents enjoy a smooth and positive experience in their homes. You’ll liaise with developers, contractors, and internal teams to resolve issues, manage defects, and ensure high-quality standards are maintained throughout.
Key Responsibilities:
* Liaise with developers, consultants, and contractors during the defect rectification period.
* Schedule and attend visits to residents’ homes to review reported issues.
* Monitor and escalate contractor performance where necessary.
* Manage the end-of-defects inspection process.
* Keep systems and records up to date and provide reports to the Aftercare Manager.
About You:
* Experience in a similar aftercare, defects, or customer service role (ideally with a developer or contractor).
* Excellent communication and organisational skills.
* A proactive, solution-focused mindset with the ability to work independently and collaboratively.
* A professional, approachable manner and strong customer focus.