Dyson - Full Time Store Supervisor
About Us
At Dyson, our retail teams bring our pioneering technology to life through outstanding customer experiences. Located in Kent Bluewater, our store attracts a diverse, international audience seeking premium service and memorable brand interactions.
As a Supervisor, you play a vital role in supporting the senior leadership team and helping ensure the store runs smoothly, consistently, and to Dyson’s high standards.
About the Role:
The Supervisor is a key frontline leader who supports the Store Leader and Assistant Store Leader in driving an exceptional customer experience and maintaining operational excellence.
About The Applicant:
Key Responsibilities:
* Support the day-to-day leadership of the retail team, ensuring everyone understands expectations and feels confident in their role.
* Lead by example through outstanding customer service, product knowledge, and demonstration standards.
* Provide real time coaching and guidance on the shop floor to elevate team performance.
* Ensure every customer receives a warm, tailored, and premium experience reflective of the luxury standards.
* Step in to handle customer queries or service challenges with professionalism and empathy.
* Help the team adapt to the needs of a wide variety of international visitors and VIP guests.
* Support daily operational tasks including opening/closing duties, compliance checks, stock management, and daily briefings.
* Maintain exceptional store presentation to reflect both Dyson’s brand identity and the high standards.
* Monitor stock levels, assist with replenishment, and communicate issues quickly and accurately.
* Support the store leadership by driving sales performance and inspiring the team to achieve targets.
* Lead engaging product demonstrations that showcase Dyson’s technology with clarity and enthusiasm.
* Understand store KPIs and help coach the team on the behaviours that influence performance.
* Partner effectively with the Store Leader, Assistant Store Leader, and wider Dyson Retail teams.
* Communicate updates, expectations, and priorities clearly to the team to ensure alignment throughout the day.
About You:
You’ll shine as a Supervisor if you are:
* Experienced in retail or customer facing roles, ideally with some leadership responsibilities.
* Passionate about delivering exceptional customer experiences and supporting others to do the same.
* Comfortable taking initiative and acting as a point of escalation or guidance for team members.
* Adaptable and efficient in a fast moving, diverse, and premium retail environment.
* Enthusiastic about technology and excited to share Dyson’s innovations with customers.
* Reliable, organised, and proactive in maintaining high operational and store standards.
If you’re looking to grow your leadership skills while playing a key role in a dynamic, high energy retail environment, this role is a great next step.