About the Role
The Senior Administrator position forms part of the front-line delivery team providing accommodation and support to people, who may be vulnerable or have a special housing need, upon release from prison. This position is based in Durham, you'd need to be able to attend the office for meetings but primarily, can work from home.
Pastoral, floating support to assist the management and sustainment of the residency manage the accommodation forms part of the service provision. The key requirement of this service is to ensure that no one leaves prison without the offer of a place to live from their first night in the community and to support a pathway to settled accommodation.
The role is to support the allocation of bed spaces across three regions ensuring that people are accommodated in properties which are safe and compliant within agreed contractual timescales. The role will also be include supporting with other admin tasks of the contract and line managing a team of three administrators.
Mear’s culture is based on performance delivery and measuring success through ownership & accountability and reward and recognition. As such we provide all staff with a full induction and training opportunities throughout their career. We set clear expectations and success measures from the first day:
1. Work with our MOJ partners and internal departments within Mears to ensure that people leaving prison are allocated into available properties within contractual timescales and with appropriate risk assessment.
2. Work with Mears Resident Welfare Officers and Repairs and Maintenance Team to ensure bed spaces and properties are fit for purpose and relatable within contractual timescales.
3. Maintain accurate records and ensure Mears internal systems are updated and accurate at all times.
4. Record and monitor allocation of bed spaces across the service
5. Ensure the allocation process operates smoothly and that all parties are provided with relevant information and reports
6. Work with the Area Manager to maximise bedspace occupancy
Role Criteria
7. Line Management Experience
8. Office and administration experience
9. Solid database use and skills in Microsoft office packages. Excel, Word, Email.
10. Great communication skills both externally and within the Team.
11. Customer focused, problem solving skills and a positive, can-do attitude.
12. Experience of managing risk
13. Experience of working with a vulnerable client group
Benefits we can offer you
14. 25 days annual leave plus bank holidays
15. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
16. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
17. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
18. Family friendly policies
19. Company car or car allowance (£3,500)
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. To work on this contract, you need to have lived and worked in the UK for the last 5 years to pass all our security checks.