Overview
Retail Customer Assistant – Retail & Cafe at Worcester Royal Hospital. Part-time, permanent role with a pay rate of £12.43 per hour (FTE £22,638 per annum).
Responsibilities
* Provide friendly, helpful and efficient service at all times.
* Welcome customers, inform them about specials or new products, answer questions, and accept orders and payments.
* Operate the till and manage cash handling and reconciliation as required.
* Maintain a high standard of cleanliness, comply with Health and Safety and food hygiene standards, and keep all areas tidy.
* Ensure stock and displays are replenished regularly and order supplies if required.
Hours: 25 per week. You must be available to work flexibly between 08:00 and 19:00, covering 5 shifts out of 7 on a rota basis. Weekends on a rota basis. Sample shifts: 08:00–13:30 or 13:00–18:30. The retail sites may be open on weekends and bank holidays. Opportunities for paid overtime in busy periods or to cover absence.
What you'll bring
Excellent customer service and the ability to communicate with a variety of people in a friendly and cheerful manner. Adapt your approach to meet individual needs.
Job Requirements
* Previous retail or cafe experience is advantageous; training provided with a positive attitude and a willingness to learn.
* Ability to deliver outstanding customer service and excellent communication skills.
* Strong organisational skills and literacy/numeracy requirements.
* Flexible approach to working hours and willingness to work with a team and independently as needed.
* Familiarity with EPOS/till systems and general administrative processes is advantageous.
* Willingness to undertake training and continuing professional development.
Job Responsibilities
* Operate the retail outlet to maintain outstanding store standards and deliver excellent customer service.
* Welcoming customers, providing information on specials or new products, and processing orders and payments.
* Prepare hot and cold drinks (Cafe) and serve freshly made food (cakes, sandwiches, pastries).
* Operate till and perform cash reconciliation as required.
* Receive deliveries, manage stock, rotate stock, and assist with regular stock checks.
* Engage with volunteers to ensure a positive volunteer experience.
* Maintain cleanliness and adherence to Health & Safety and food hygiene standards.
* May involve pushing loaded trolleys of stock over long distances.
Benefits
* Salary of £12.43 per hour (FTE £22,638 per annum)
* 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
* Ten weeks’ company sick pay after probation
* Great pension scheme
* 2 x Salary Death in Service Benefit (subject to qualification)
* Enhanced family leave schemes
* Employee discounts and cashback via rewards platform
* 24-hour doctor line and financial support for dental/optical and other therapies
* Employee assistance programme with confidential counselling
* Extensive online and on-the-job training
* Flexible working opportunities and career development
* Positive, lasting impact on lives and communities
To apply, click “apply” today. Closing date: 20 October 2025, with right to close early if sufficient applications are received.
Royal Voluntary Service is committed to inclusion and diversity. For more information, visit our website.
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