Fleet Service Controller Location: Preston
Salary: £34,000 per annum + Bonus
Hours: Days
The Role We are looking for a customer-focused Fleet Service Controller to join our operations team. This role sits at the heart of the business, acting as a key point of contact between customers, drivers, workshops, and internal teams. You will ensure fleet maintenance and servicing are managed efficiently while delivering a high level of service and communication to customers at all times.
Key Responsibilities
Act as the main point of contact for customers regarding vehicle servicing and maintenance
Coordinate servicing, inspections, repairs, and breakdowns to minimise disruption
Provide clear, professional updates to customers on vehicle status and timescales
Liaise with workshops, suppliers, and drivers to ensure work is completed on time
Manage compliance requirements including MOTs, PMIs, defect reporting, and safety checks
Maintain accurate records and service documentation
Resolve issues promptly, keeping customer satisfaction a priority
Support cost control while ensuring quality and safety standards are met
About You
Strong customer service and communication skills
Experience in a fleet, transport, service, or operational environment
Calm, professional approach when dealing with issues or time pressures
Highly organised with good attention to detail
Confident using IT systems and fleet management software
Mechanical or transport knowledge is beneficial but not essential
What We Offer
Salary of £34,000 per annum
Full-time, permanent position
Supportive team and customer-focused culture
Training and development opportunities
Pension scheme and holiday entitlement
To Apply:
Please submit your CV to (url removed) or contact (phone number removed) for further details