In Brief
We’re looking for a strategic and operationally-minded Head of Commercial and Product Strategy to support our business in accelerating growth across our B2B healthcare business. You will be a trusted partner responsible for improving the performance, alignment, and execution of our commercial team, spanning sales, marketing, product, and customer success.
This is a highly visible role at the intersection of strategy, execution, and operations, ideal for someone who thrives in fast-paced, mission-driven environments and has a passion for improving healthcare outcomes through innovative solutions.
Contract Type: Permanent, Full-Time
Annual salary: £85,000-£110,000
Hours of work: Monday to Friday 9am - 5.30pm (30 minutes lunch), 40 hrs/w
Location: Hybrid, at least 1 day per week in Brighton and required to attend client / team meetings based on business need
Reports to: Country Manager
Department: Commercial
Role and Responsibilities
Strategic Planning & Execution
* Contribute to the development and execution of commercial strategies, OKRs, and operating plans.
* Support the Exec with anticipating and understanding external developments and trends that create opportunities and risks for the business.
* Identify, quantify and prioritise growth opportunities across both market and customer segments and product including consideration of ROI, Teladoc’s capabilities and sources of differentiation.
* Own the design and oversee the execution of new propositions to address the prioritised opportunities working collaboratively across the business to bring them to market.
* Drive alignment across sales, marketing, and account management teams.
* Accountable for reporting to provide commercial leadership with timely insights.
Client engagement
* Work directly with clients to support new and existing relationships and support our growth
* Work closely with the wider commercial team to successfully bring new opportunities to fruition
Operational Leadership
* Deliver special projects and strategic initiatives on behalf of the Country Manager.
* Develop and refine existing pricing tools and strategies and set the pricing strategy for new opportunities.
* Contribute to streamlining processes that increase team efficiency and scale.
Cross-Functional Collaboration
* Act as a liaison between commercial and other departments (e.g., finance, product, tech, operations).
* Ensure effective communication, coordination, and accountability across teams.
* Build strong relationships across the UK team and internationally to help us advance our priorities.
Executive Support
* Prepare materials for executive meetings, board decks, and quarterly business reviews.
* Provide thought partnership and act as a sounding board to the Country Manager and commercial team on key decisions.
Qualifications:
* Experience in strategy, product development, consulting, business operations, or a commercial function (e.g., sales, marketing, revenue operations).
* Strong project management and organisational skills.
* Strong analytical skills and fluency in Excel, BI tools, and CRM platforms (e.g., Salesforce, HubSpot).
* Excellent written and verbal communication skills; comfortable with executive-level briefings and presentations and client engagement.
* Excellent business acumen and understanding of commercial functions in a B2B context.
* Proven ability to influence and communicate with senior stakeholders including preparing high quality presentations.
* Comfortable navigating ambiguity and prioritising in a fast-paced environment.
* Experience in private sector healthcare, health tech or B2B technology
* Bachelor’s degree in Business, Economics, Engineering, Healthcare Management or a related discipline (MBA or equivalent post-graduate qualification desirable).
* Alternatively, significant consulting, strategy, or commercial leadership experience in health tech, healthcare, or B2B technology.
Preferred Skills:
* Familiarity with CRM and sales enablement tools (e.g., Salesforce, HubSpot).
Why join Teladoc Health UK?
* Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
* We are recognised as a Disability Confident Committed employer.
* Enjoy flexible hybrid/remote working within a supportive team environment.
* Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
* Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
* Join a growing, innovative organisation at the forefront of virtual healthcare.
Our Employee Benefits include
* Private medical insurance after probation
* Pension fully funded by Teladoc Health at 8% of qualifying earnings
* 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
* Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
* One week of study leave per year (pro rata)
* Extended sick pay
* Employee Assistance Programme (mental health, financial, and legal advice)
* Access to training and development opportunities
* Cycle to Work scheme
* Electric vehicle salary sacrifice scheme
* Employee referral programme
* Company laptop and equipment
* Free flu vaccinations
* One paid volunteering day per year
* Company events
* Any other benefits offered by Teladoc Health UK from time to time
About Teladoc Health
Teladoc Health is transforming how people access and experience healthcare. Recognised as the world leader in virtual care, Teladoc Health directly delivers millions of medical visits across 175 countries each year. Being a NYSE listed company, Teladoc Health has experienced a continual growth in the last years reaching a revenue above $2.5B by leveraging its 2 decades of expertise and real-time insights to meet the growing virtual care needs of consumers, healthcare professionals, employers and health plans.
Teladoc Health UK delivers a market leading suite of virtual care products and services into the UK market. Our clientele covers both private and public sector healthcare markets. We provide an innovative whole of health solution, covering physical, mental and wellbeing services, and enable patients to conveniently access our services through customer focused technology solutions.
Teladoc Health UK | Virtual Health Solutions for Global Organisations
Our Commitment to Equality and Diversity
Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.