Ecommerce Manager – Roles Responsibilities As Ecommerce Manager your role plays a crucial part in overseeing and enhancing Asset Technology’s online sales platforms. Our Ecommerce ‘Retail’ Department is made up of the following platforms: 1. eBay 2. Amazon 3. Shopify 4. Back Market 5. On-Buy 6. Tik Tok 7. Social Media Market Places 8. Any other online platforms Your responsibilities are: Strategy Development Create and implement e-commerce strategies to grow online sales and market presence. Sales Optimisation Analyse sales data to identify trends, opportunities for improvement and methods to increase conversion rates. Inventory Management Manage product listings, stock levels and supplier relationships to ensure availability and timely delivery of products. Digital Marketing Work closely with the digital marketing team to ensure the design, development and maintenance of the e-commerce website (Shopify) ensuring it is user friendly, optimised for search engines and aligned with branding. Responding to Enquiries Answering customer questions via various channels such as phone, email, chat or social media regarding products, orders, shipping, returns and other related topics. Order Management Assisting customers with placing orders, tracking orders, processing cancellations or modifications and ensuring timely delivery. Problem Resolution Resolving customer complaints, issues and escalations effectively and efficiently to ensure customer satisfaction. This may involve liaising with other departments such as logistics, warehouse or product teams. Product Knowledge Maintaining a thorough understanding of the products offered by the e-commerce platforms to provide accurate information and recommendations to customers. Technical Support Providing technical assistance to customers experiencing issues with the website, mobile app, payment processing or other technical aspects of the e-commerce platforms. Customer Feedback Collecting and documenting customer feedback and reviews to identify areas for improvement and relay relevant information to the appropriate teams within the company. Upselling and Cross-selling Identifying opportunities to promote additional products or services to customers based on their needs and preferences. Compliance and Policies Ensuring compliance with company policies, procedures and industry regulations related to customer service, privacy, data protection and e-commerce transactions. Documentation Maintaining accurate records of customer interactions, transactions and resolutions. Continuous Improvement Actively participating in training sessions, team meetings and performance evaluations to enhance product knowledge, communication skills, and overall customer service proficiency. Identify Stock for Sale Identify the best products to purchase and sell across all our E-Commerce platforms. Budget Management Develop and manage the budget for e-commerce ensuring effective allocation of resource. Overall, the role in e-commerce requires strong communication skills, problem-solving abilities, empathy, patience and a customer-centred approach to effectively support and engage with customers in the online retail environment. Commission TBC Any commission is paid 30 days in arrears from the point of payment received in the business. All other commission will be looked at on a case-by-case basis, as required. All commissions and targets are subject to change due to market conditions and the business needs