Overview
Store Colleague role at JD Sports Fashion.
Established in 1981, JD Sports Fashion is a leading omni-channel retailer of sports fashion, outdoors and gyms. We are looking to recruit motivated individuals who thrive in a fast-paced retail environment and are committed to delivering an exceptional customer experience.
Role overview
Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. There are opportunities for career development and progression within the group.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring they receive the best possible experience.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards; keep the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support store operations by assisting other departments as needed and adhering to safety guidelines.
* Process sales transactions accurately, including cash handling and card payments.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Collaborate with colleagues to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive KPIs including units, conversion, ATV, and UPT; achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score (NPS).
* Ensure stock on the shop floor is fully replenished.
Skills and Experience
* Positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities for personal and career development.
* Confident interpersonal and communication skills; thrives in social customer interactions.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large range of products in-store and online.
* Exclusive deals and discounts through TELUS Health benefits platform (health and well-being services).
* Health cash plans and access to counselling services.
* Internal development courses and opportunities to gain nationally recognised qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Colleague networks and opportunities to volunteer and contribute to JD Foundation initiatives.
* Incremental holiday allowance and staff discounts on JD Group brands.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail
Note: This description reflects typical responsibilities for the role and is not exhaustive. EEO statements and other legal requirements remain applicable.
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