Property Team Leader
Department: Claims Management
Employment Type: Fixed Term - Full Time
Location: Bolton
Reporting To: Judith Waterhouse
Description
Step into a role where leadership meets impact. At BVS, we’re looking for a confident, motivated Team Leader to guide and inspire our Case Management team as they deliver exceptional service on Specialist claims for a wide range of clients. If you bring a strong background in claims and thrive in a fast‑paced, ever‑evolving environment, this could be your next big move.
What will your day look like:
* Leading and supporting a team of claims handlers, ensuring workloads are balanced and managed effectively
* Coaching and developing your team to meet and exceed client SLAs, with a focus on continuous improvement
* Creating a positive, engaged team culture where people feel supported, motivated, and valued
* Representing the team in Client Review Meetings, building strong relationships and showcasing our performance
* Conducting regular performance reviews, including audits and annual PDRs
* Managing team absences across case managers and first response colleagues
* Driving service excellence, ensuring technical accuracy and outstanding customer experience across all property claims
* Monitoring and achieving KPIs, keeping performance on track and identifying opportunities for improvement
* Overseeing client communications and completing weekly reporting to keep stakeholders informed and aligned
Knowledge and Abilities:
* Proven experience leading a team, ideally within the property claims sector
* Strong communication skills, both written and verbal, with the ability to influence and inspire
* A natural motivator, capable of bringing out the best in others and driving performance
* A proactive, enthusiastic mindset, with the confidence to make decisions and lead change
Why This Role Matters
As a Team Leader, you won’t just be managing tasks — you’ll be shaping the success of your team, strengthening client relationships, and playing a key role in the continued growth of our claims operation. It’s a role for someone who wants to make a difference every single day.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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