Would you like to put your considerable people skills and advanced housing knowledge to the very best use? Here at Paradigm, we focus on the needs of our customers, deploying the best service utilising the skills, experience and understanding from our people.
This position is covering our Central patch, covering: The Chilterns, High Wycombe, Iver Area. The Central team also cover our Older People Schemes.
Our?Housing Officers have become Customer and Neighbourhood Officers and we would love to have you as part of our dedicated and highly motivated team.
Your remit will include ensuring high levels of service performance and customer satisfaction, identifying when specialist support and services are required to help customers sustain their tenancies. You will be empowered to use data insight to deliver a proactive, holistic, and customer-centric neighbourhood management service, and deliver patch and service improvements.
You'll report into a Neighbourhood Manager and will work with other Paradigm teams and external partners contributing to the overall area patch-plan to drive improvements for all customers in your neighbourhood. You will manage a mixed-tenure area and you will be empowered to deal with day-to-day and more complex cases, ensuring a high level of compliance across services ensuring the right interventions are taken to support vulnerable customers.
This is a highly visible role delivering services in a...