Medical Devices Technical Support Specialist
Direct message the job poster from BHR BIOSYNEX
Head of Marketing at BHR BIOSYNEX and Chair of ERIC, The Children's Bowel and Bladder Charity
Are you passionate about healthcare innovation and ready to make a real impact? BHR Biosynex, a trusted name in point-of-care diagnostics and OTC health solutions across the UK, is looking for a Technical Support Specialist to join our growing team.
As part of the global BIOSYNEX Group, we’re on a mission to support healthcare professionals, pharmacies, and consumers with fast, accurate, and accessible health testing solutions. Join us at the forefront of community healthcare and preventive medicine.
About the Role:
You’ll be a key player in our Point-of-Care Medical Devices technical support operations, delivering exceptional service and training to healthcare professionals and clients. You’ll troubleshoot issues, support quality assurance efforts, and assist with ISO audit preparations—all while helping our customers get the best from our innovative products.
What You'll Be Doing:
* Support the daily operations of our point-of-care devices lab and quality control activities
* Deliver product training (in-person and online) to healthcare professionals
* Provide frontline technical support via phone, MS Teams, and email
* Create technical documentation, SOPs, and client resources
* Use SAP to manage tickets and support communications
* Assist with internal audits and compliance (ISO 9001 & 13485)
* Collaborate with internal teams on product and process improvements
What We're Looking For:
* Science degree (preferably MSc or equivalent)
* Strong organisational skills and a proactive, team-first attitude
* Excellent communication and presentation abilities
* Experience in a lab or medical/technical support setting preferred
* Confident delivering training to individuals or groups
* Familiar with ISO standards (bonus if you’ve worked with ISO 9001/13485)
* Proficient in Microsoft Office; SAP experience is a plus
Office-based in Nuneaton, with occasional travel to customer sites and industry events.
Ready to Apply?
Join a forward-thinking company that values innovation, teamwork, and customer service. If you’re ready to grow with a supportive and ambitious team, we’d love to hear from you.
Apply now on LinkedIn or email your CV to info@bhr.co.uk
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
Industries
* Medical Equipment Manufacturing
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