About Us
We are a fast-paced recruitment agency supplying temporary staff across multiple sectors. We’re looking for a Timesheet & Payroll Administrator to ensure our temporary workers are paid accurately and on time. This role involves handling high volumes of timesheets, liaising with both candidates and clients, and resolving queries efficiently over the phone and via email.
Role Overview
As Timesheet & Payroll Administrator, you will be the first point of contact for temporary workers regarding timesheets and pay queries. You’ll collect, check, and process timesheets, ensuring all information is accurate and approved before passing to payroll. Excellent communication skills and a friendly, professional phone manner are essential, as you’ll be speaking with candidates daily.
Key Responsibilities
* Collect, review, and process weekly timesheets from temporary workers.
* Contact candidates and clients by phone/email to chase missing timesheets or approvals.
* Verify hours against client authorisations and resolve discrepancies.
* Accurately input timesheet data into the agency’s system.
* Act as first point of contact for temporary workers with pay or timesheet queries.
* Liaise with client managers to confirm hours and resolve issues.
* Work closely with the payroll team to ensure accurate and timely worker payments.
* Maintain records in line with GDPR and confidentiality standards.
Skills & Requirements
* Experience in administration, payroll support, or within a recruitment agency (desirable).
* Confident and professional telephone manner.
* Strong attention to detail and accuracy when handling data.
* Ability to multitask and work under pressure to meet weekly payroll deadlines.
* Excellent communication and problem-solving skills.
* Proficient in Microsoft Office (especially Excel) and comfortable using CRM systems.
* Team player with a proactive and organised approach