Customer Service Representative
We are seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, delivering exceptional service and ensuring a positive experience at every interaction. You will handle customer inquiries efficiently, maintain accurate records, and work collaboratively with colleagues across departments to achieve the best outcomes for both our customers and the business.
Key Responsibilities:
* Manage inbound calls and respond to customer inquiries via phone, email, and chat.
* Provide professional support, addressing customer concerns, requests, and orders promptly and effectively.
* Keep customers informed of updates or changes relating to their accounts.
* Maintain accurate and up-to-date customer records in company systems.
* Handle complaints with professionalism, ensuring issues are resolved efficiently.
* Demonstrate excellent phone and communication etiquette at all times.
* Support the wider team and contribute to additional tasks as required.
Requirements:
* Minimum of 1 year's experience in a customer service role (required).
* Strong verbal and written communication skills.
* Confident in using computer systems and data entry.
* Ability to multitask, prioritize, and work effectively under pressure.
* Problem-solving skills with the ability to think quickly and adapt.
* A positive, customer-focused attitude with a willingness to go the extra mile.
Job Details:
* Job Type: Full-time
* Schedule: Day shift, Monday to Friday
* Work Location: On-site
* Experience: Minimum 1 year
Benefits:
* Casual dress code
* Free on-site parking
Education:
* GCSE or equivalent (preferred)
Job Types: Full-time, Permanent
Pay: £24,500.00 per year
Benefits:
* Casual dress
* Free parking
* On-site parking
Experience:
* Customer Service Representative : 1 year (required)
Work Location: In person