The Role We’re looking for an experienced Customer Service Team Manager to join our award-winning contact centre in Bristol. You’ll be an experienced people leader and coach with a genuine desire to build a great place to work. We’re passionate about creating and maintaining an exceptional people and customer experience and our Team Managers play an integral role in this. With excellent interpersonal skills and high energy, you’ll be someone who is comfortable with ambiguity and capable of operating in a fast-paced environment. What you will do…. Nurture and develop a team of up to 10 talented Customer Service Advisors. Participate in the recruitment, induction, and development of staff. Build an excellent level of product knowledge and proactively drive improvements in service quality leading to enhanced customer experience. Suggest and support process improvements/new initiatives across the department (and other departments) and facilitate team implementation where required. Measure, analyse and report on team performance and take appropriate steps to improve that performance for both internal and external customers. Ensure FCA and other regulatory and business standards are met. What you will bring Demonstrable experience leading a team, in a fast-paced contact centre environment. Passion and self-motivation - you’ll love to work as part of a team and motivate others. Proactivity with the ability to anticipate and resolve issues. The confidence to identify and suggest process improvements, with the drive to continually improve what we do for our people and our customers A real desire to be the best and offer market-leading service. The ability to inspire and nurture employees to ensure they achieve their potential. Outstanding communication skills, with the ability to build instant rapport. A growth mindset and the desire to develop with the business.