Salary: £35,000 - 38,000 per year Requirements: Microsoft Certification (Server, Desktop, Active Directory, remote administration, security) Strong experience with Windows OS (10/11) and the Microsoft 365 Suite Experience troubleshooting hardware, software, networking, and cloud issues Degree in Computer Science (or related field) with 5 years IT infrastructure experience Knowledge of network services and protocols Support and maintenance of cloud-based telephone systems Familiarity with server infrastructure and virtualization technologies (HyperV) Knowledge of Cloud Based Service Providers (Microsoft CRM) Experience with and understanding of Crystal Reports, SQL server Basic knowledge of Pegasus Opera payroll software, BACS software Strong problem diagnosis and resolution skills Ability to communicate technical information clearly to non-technical staff Ability to engage with others to ensure delivery to agreed timescales Strong sense of ownership and ability to follow tasks through to completion Experience in effectively engaging with third-party suppliers Willingness to learn new technologies and maintain industry knowledge Ability to recognize when issues should be escalated Openness to new ideas and change initiatives Willingness to perform other duties as required Responsibilities: Provide 1st and 2nd line support, working hands-on and hands-off Resolve IT application-related incidents, service requests, and problems in a timely manner Employ appropriate maintenance, support, and incident management processes Communicate timely status updates to users on service requests and incidents Liaise with IT suppliers to ensure resolution of incidents and problems Apply problem prevention methods to improve service levels and reduce costs Undertake IT application-related problem diagnosis and resolution Monitor availability, performance, and throughput of supported IT applications Prioritise and schedule assigned support activities and tasks Participate in disaster recovery activities as required Manage outside support suppliers and other third-party assistants Provide Syspro ERP management and support, including analytical report writing Technologies: Active Directory Cloud CRM ERP Hardware Support Microsoft 365 Network SQL Security Windows Office 365 More: Pemberton Park & Leisure Homes is a renowned manufacturer of holiday caravans, dedicated to quality, innovation, and customer satisfaction. With a rich history dating back to the late 1940s, we have consistently led in caravan design and development, expanding our range to meet diverse customer needs. This full-time position offers a salary of £35k to £38k, depending on experience and qualifications, alongside 20 days of holiday plus bank holidays, with increasing entitlement based on length of service. The role is office and factory based, allowing you to collaborate closely with our dynamic team and contribute to innovation in leisure manufacturing. last updated 14 week of 2026