As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
Aftersales Administrator
Department: Aftersales Department - Passenger Cars
Report To: Head of Aftersales
Work Location: Uxbridge, England, UB8 1DH (Fully Office-based)
【Job Responsibilities】
Executive Support:
•Manage the Head of Aftersales’ diary, prioritizing meetings, handling scheduling conflicts, and ensuring all preparatory materials are ready for daily appointments.
Inter-departmental Coordination:
•Act as the primary point of contact for all after-sales departments. Facilitate communication to ensure workflow efficiency and resolve administrative bottlenecks between teams.
Reporting & Data Consolidation:
•Collect and consolidate performance data from various departments to produce comprehensive monthly, quarterly, and annual reports.
Meeting Management:
•Organize departmental meetings, prepare agendas, and take minutes. Follow up on "action items" to ensure team tasks are completed on time.
Document Control:
•Maintain an organized digital filing system for service contracts, warranties, and departmental policies.
【Job Requirements】
Communication Excellence:
•Exceptional verbal and written communication skills. You must be comfortable interacting with everyone from frontline technicians to senior stakeholders.
Presentation Mastery:
•Highly proficient in creating visually compelling and professional presentations (PowerPoint/Keynote) that tell a story with data.
Technical Literacy:
•Solid knowledge of Excel. You should be comfortable with basic formulas (e.g., VLOOKUP, SUMIF, Pivot Tables) to clean and organize data.
Attention to Detail:
•A "sharp eye" for accuracy; ensuring that reports are error-free before they reach the Head of Aftersales.
Multitasking Ability:
•Proven ability to manage multiple deadlines in a fast-paced environment without losing composure.
•Carry out any other reasonable task instructed by the Head of Aftersales.
【We offer】
* Performance and experience-based competitive remuneration;
* Scottish Widow workplace pension;
* 25 days paid holidays + public holidays;
* On-site free parking;
* Commute allowance;
* Car sacrifice scheme
* Department & company wide teambuilding events;
* An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏