Aftersales Manager
The Role
We are seeking an experienced and commercially focused Aftersales Manager to lead and develop the Service, Parts and Workshop functions within a busy automotive operation. This role is responsible for driving performance, profitability and customer satisfaction while ensuring full compliance with manufacturer and company standards.
Key Responsibilities
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Manage the day-to-day operation of Service, Parts and Workshop departments
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Drive aftersales revenue, profitability and departmental KPIs
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Lead, motivate and develop Aftersales teams, including Service Advisors, Technicians and Parts staff
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Ensure outstanding customer experience and high CSI scores
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Maintain full compliance with manufacturer standards, health & safety and audit requirements
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Control departmental budgets, labour sales and parts margins
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Monitor productivity, efficiency and workshop utilisation
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Handle escalated customer issues and complaints professionally
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Work closely with the General Manager / Dealer Principal to implement business strategies
The Ideal Candidate
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Proven experience as an Aftersales Manager or strong Service Manager ready to step up
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Strong commercial awareness and KPI management experience
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Excellent leadership, communication and people management skills
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In-depth understanding of service, parts and workshop operations
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Confident managing performance, processes and compliance
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Experience working in a franchised dealership environment (preferred)
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Full UK driving licence
What’s On Offer
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Competitive basic salary with attractive bonus structure
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Company car or car allowance
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Manufacturer training and ongoing development
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Clear progression opportunities within a growing dealer group
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Pension scheme and additional company benefits
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Supportive and professional working environment