# HR Operations Manager## Job IntroductionThis is your opportunity to take on a career-defining challenge. We’re recruiting an HR Operations Manager to join our team at a critical time of transformation and growth.**Why This Role Matters**We’re on a transformation journey – addressing new organisational priorities and striving to deliver exceptional services. This new role will be pivotal in helping us achieve our ambitions by:* **Optimising and streamlining** our HR systems, policies and processes.* **Leading and inspiring** our HR Operations team, nurturing a culture of proactive, high quality customer service and efficiency.* **Driving cultural and organisational change** at every level.**What We’re Looking For*** Experience in an operational HR team management or Employee Relations management role, including advising on complex Employee Relations cases.* CIPD Level 5 qualified or above, or a degree in a relevant subject, and/or equivalent relevant professional experience.* Demonstrable experience as a pragmatic manager who is passionate about improving processes and shaping employee experience.* Strong analytical skills with experience using HR data to drive decisions.* Excellent communication, coaching and problem-solving abilities.You will be required to use a breadth of HR knowledge, ideally with experience within the public sector, to support and deliver on a wide range of people activities across the employee lifecycle. This will include providing professional HR advice on complex ER casework and change management, process review and development, payroll and compliance and involvement in HR projects. You will line manage a team of HR Advisors & HR Administrators and use your leadership skills and enthusiasm to support team development and continuous improvement to drive a high-quality HR service. At the MCA, we’re committed to becoming the highest-performing combined authority in the country. You’ll be part of a forward-thinking team that values innovation, collaboration and continuous development. This is your opportunity to make a real difference in a role that offers both strategic influence and operational impact. If you’re ready to take the next step in your HR career and bring your expertise to a role where you can really add value, we’d love to hear from you. Please see the job description for more information. **Apply now** or contact the hiring manager Kay Howick, Head of HR and Organisational Development on kay.howick@westofengland-ca.gov.uk for more information.The closing date for this role is Sunday 9th November.The interviews are planned for Friday 21st November, please note this may change.### About the Company**Our Offer**Alongside the opportunity to lead change, drive strategic initiatives, and make a real difference in the West of England, we offer an excellent benefits package including:* 26 days annual leave, plus bank holidays, rising to 31 days after 5 years continuous or reckonable service. There is also the option to increase your annual leave with our annual leave purchase scheme.* 1 day ofpaid leave each year to volunteer* Local Government Pension Scheme with an employer contribution of 15.3%* Flexible, family friendly and hybrid working options to ensure you achieve the best work/life balance and career goals. We followa hybrid working model with typically 2 or 3 days in the office each week* Reduced bus fare travel across the West of EnglandThe West of England is an amazing part of the world to live and work. We are based ina new bright and airy office, with all the latest technology, close to Bristol Temple Meads Train Station.The salary for this role is £52,413 - £55,722. This is the full-time equivalent salary, and will be pro-rata for part-time. We advertise salary ranges for job roles, with new appointments for external candidates typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.We believe in fostering a culture of continuous learning and development, empowering you to thrive in your career. We prioritise your growth and success by providing a diverse range of learning and development opportunities. Our goal is to keep you motivated, equipped with essential skills, and confident in delivering excellent services.**Good Employment Charter** As a founding Member of the West of England Good Employment Charter and accredited Living Wage Employer, we’re committed to creating a diverse environment where all our employees can thrive. We make sure all qualified applicants receive consideration for employment and we particularly welcome applications from under-represented groups without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or citizenship status.**Reasonable Adjustments** If you have an accessibility need, disability, condition or need any additional support that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Resourcing Team atResourcing@westofengland-ca.gov.uk. We are here to assist and accommodate your needs.Please note this vacancy may close early or be extended depending on the number of applications so please don’t wait to apply.If you have started your application, we’ll give you notice of the new closing date by email.### HR Operations Manager* **Salary** £51413 - £55722* **Frequency** Annual* **Job Reference** MCA/TP/12842/942* **Contract Type** Permanent/Full Time - 37 hours per week* **Closing Date** 09 November, 2025* **Job Category** Human Resources & Organisational Development* **Business Unit** Chief Executive's Office* **Location** 70 Redcliff Street, Bristol, United Kingdom* **Posted on** 16 October, 2025
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