About the Role
The Sales Account Manager is responsible for managing existing client relationships, driving revenue growth, and identifying new business opportunities within these clients.
This role requires a strong combination of sales expertise, customer relationship management, and strategic planning to meet and exceed sales targets. The ideal candidate will be a proactive communicator who understands clients' needs and can deliver effective solutions to maximise satisfaction and retention.
The role is customer focused and responsible for supervision of day-to-day customer relationships and service delivery. The successful candidate will have a proven track record of working within a demanding role where the balance of customer satisfaction and service delivery is critical. You will be expected to spend time in our Croydon offices but also on-site meeting our customers and building relationships with them.
About the Company
RedDoor is a growing IT and Security business based in Croydon, South London. The organisation is fast-paced and delivers quality managed IT services in and around London.
The business has developed a strong reputation for providing high quality services to hundreds of organisations in the area and has ambitious plans to grow further.
Reporting to the part-time Sales & Marketing Director, the successful candidate will be responsible for the day-to-day activities, which ensure all client requirements are fulfilled within agreed specifications.
Key Responsibilities
* Develop and maintain long-term relationships with key clients and accounts.
* Identify new business opportunities within existing accounts and through prospecting efforts.
* Manage the entire sales cycle, from lead generation to closing deals and post-sale follow-up.
* Prepare and deliver presentations, proposals, and product demonstrations tailored to client needs.
* Collaborate with internal teams (technical, marketing, operations, finance, and customer support) to ensure seamless delivery of solutions.
* Negotiate contracts and pricing agreements in line with company policies.
* Monitor market trends, competitor activities, and customer feedback to adjust sales strategies.
* Meet and exceed quarterly and annual sales targets.
* Maintain accurate sales records and forecasts using our CRM tools
* Attend industry events, conferences, and networking sessions to promote the company's products/services.
* Continually update and develop product and market knowledge.
* Making customers aware of suitable products available to meet their needs.
* Customer visits quarterly and creation of roadmaps.
* Monitoring when contracts are due for renewal and contacting customers with their new terms/prices for the coming year.
People Management
* Some people management responsibilities required to ensure the smooth relationship between both the technical team and sales and support teams.
Financial Management
* No financial management responsibilities
Key Skills / Experience Required
* Extensive experience of working within a client-focused environment
* Very strong interpersonal, communication and people management skills
* A mentality of always delivering on commitments
* Positive attitude and a can-do attitude
* Strong process experience and understanding of managing to best practice standards
* Self-motivated and pro-active approach
* Driving License desirable
Desirable Key Skills / Experience
* Industry-related experience
* Excellent customer service skills
* Calm and professional approach when dealing with customers
* Well organised and commercially aware
* A natural ability to build customer rapport
* Good organisational skills and ability to prioritise own workload
* Experience of Sage accounting software and/or use of CRM based programmes
Qualifications:
* Bachelor's degree in Business, Marketing, or a related field (Master's degree is a plus).
* 3–7 years of experience in B2B sales, account management, or business development.
* Proven track record of meeting or exceeding sales targets.
* Strong negotiation, communication, and presentation skills.
* Ability to build and maintain strong professional relationships.
* Proficiency with CRM software and MS Office Suite.
* Excellent organisational and time management skills.
* Self-motivated, results-oriented, and able to work both independently and collaboratively.
Preferred Skills (Nice to Have):
* Experience in IT services and Cyber Security
* Familiarity with data-driven sales approaches and pipeline management.
* Understanding of digital sales channels and marketing automation tools.
Key Performance Indicators (KPIs):
* Sales revenue growth
* Client retention rate
* Customer satisfaction (NPS or CSAT scores)
* New business acquisition rate
* Accuracy of sales forecasts
Compensation and Benefits:
* Competitive base salary plus performance-based commission
* On-target earnings (OTE) are unlimited, with an expected benchmark of £75k
* Professional development opportunities
* Direct exposure to the Managing Director, providing mentorship and strategic insight
* Potential career progression towards a Director-level role