Brook Street Recruitment is partnering with a leading manufacturer to recruit an experienced Product Support & Sales Administrator. This is an ideal opportunity for someone with a background in engineering, manufacturing, or parts environments who enjoys combining technical knowledge with customer support.The RoleReporting to the Operations team, you will play a key role in supporting customers and internal teams with technical product expertise and parts knowledge.Technical Product Support: Provide expert guidance on pressure washers, water pumps, generators, and associated parts and accessoriesParts & Sales Administration: Process orders accurately via CRM systems, manage parts enquiries, and support trade counter salesCustomer Interaction: Deliver professional support to customers across the UK & Ireland via phone and emailFault Finding & Troubleshooting: Diagnose issues, recommend solutions, and identify correct replacement partsCross-Team Collaboration: Work closely with engineering, sales, and operations teams to ensure efficient service deliveryProduct Knowledge: Maintain up-to-date understanding of product ranges, components, and industry developmentsCriteriaThe client is keen to speak with candidates who bring hands-on product and parts experience:Industry Experience: Background in manufacturing, engineering, plant equipment, small engines, or similar technical productsParts Knowledge: Experience working with components, spares, or technical product catalogues is highly desirableSystems & Admin Skills: Confident using CRM systems and Microsoft OfficeTechnical Mindset: Ability to understand mechanical or electrical products and solve problems logicallyCommunication Skills: Clear and professional when dealing with both customers and internal teamsOrganised & Detail-Focused: Able to manage multiple enquiries and orders accuratelyWhy Join?Manufacturing-Led Business: Be part of a company that designs and builds its own productsTechnical, Hands-On Role: A position that values your engineering and product knowledgeGrowth Opportunity: Join a business that is expanding, with real scope for progressionSupportive Team Environment: Work alongside experienced technical and operational colleaguesPackage & BenefitsSalary up to £32,000 (depending on experience)Private Health InsuranceEarly finish every FridayRetail discount schemeHours: Monday - Thursday: 7:15am - 4:30pm Friday: 7:15am - 3:15pm To apply, please submit your CV via the link or contact Colleen Farquharson at Brook Street Recruitment. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.Skills:Product Support Sales Support Parts Communication AdministrationWHJS1_NI