Hybrid | Stockton | Permanent | Based in Stockton Your new company Our client is seeking a highly organised and tech-savvy Business Administrator to join their dynamic team. This role is ideal for someone who thrives in a fast-paced environment and enjoys a blend of administrative, operational, and customer-facing responsibilities. You’ll play a key role in ensuring the smooth day-to-day running of the business, supporting member engagement, managing digital platforms, and contributing to the overall efficiency of operations. Your new role Manage inbox support and ensure timely, accurate responses to customer queries. Maintain and update CRM records in line with the company portal and website. Provide administrative and compliance support across affiliated companies. Oversee member portal functionality, resolving user issues and managing content. Offer basic technical support and troubleshooting to enhance user experience. Support website administration, including content updates, document uploads, and booking management. Ensure website accuracy, accessibility, and functionality. Perform general office administration to support operational processes. Recommend improvements to internal processes and communications. Assist the events team with invitation tracking, responses, and logistics for key events such as the Annual Conference. Contribute to the broader development of the organisation and its subsidiaries. What you'll need to succeed Previous experience in an office-based or administrative role. Strong customer service background. Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint). Comfortable working with databases and digital platforms. Excellent written and verbal communication skills. Strong organisational skills and attention to detail. Ability to manage multiple priorities and meet deadlines. Self-motivated with the ability to work independently and as part of a team. Quick learner with a proactive approach to problem-solving What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. 4688773