8 Month FTC * Hybrid Working * Leicester Based (Open to London location) We are currently partnering with a well-established and growing insurance organisation to support the hire of an experienced IT Support Engineer. This is a fantastic opportunity to join a collaborative IT function within a business that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC. Key Responsibilities Advanced Incident Management & Resolution * Diagnose and resolve hardware, software, and network-related issues across varying levels of complexity * Analyse and troubleshoot system faults, service disruptions, and performance issues * Manage and resolve incidents and service requests within agreed SLAs Technical Support & System Maintenance * Install, configure, and maintain hardware and software components * Support infrastructure environments including servers, networking equipment, and core business applications * Work collaboratively with service desk engineers and specialist IT teams to resolve more advanced technical issues User Support & Collaboration * Work closely with end users to understand issues and provide clear, effective technical support * Support escalated technical queries requiring deeper infrastructure or systems knowledge * Share knowledge and contribute towards team development on recurring ...