Job Description
Application Support Consultant
Location: Full-time, on-site in Hemel Hempstead
Salary: £40,000 - £45,000
A fantastic opportunity has opened for an Application Support Consultant to join a growing team supporting a relaunched flagship ERP platform. Based full-time in a modern, centrally located Hemel Hempstead office, this role offers excellent career progression, exposure to project work, and a collaborative working culture with flexibility built in.
What You’ll Be Doing
* Supporting users of a market-leading ERP solution across modules including Accounting, CRM, Business Intelligence, and E-Commerce
* Investigating and resolving technical issues, often raised by non-technical users, with a customer-first approach
* Delivering outstanding service through clear communication, empathy, and effective problem-solving
* Contributing to project work such as go-live support, upgrades, and ongoing improvements
What You’ll Need
* Minimum of 2 years’ experience in a software support role with ERP or business management systems
* Strong SQL skills including queries and scripting; experience with SQL Server is preferred
* Excellent communication and rapport-building skills – you're confident dealing with users at all levels
* A proven track record of delivering excellent customer service in a technical support environment
* Familiarity with SOAP, REST APIs, and working with CSV files is desirable but not essential
If you're a technically skilled support professional who thrives on solving problems and building strong client relationships, this is a great opportunity to take your career to the next level.