Brook Street are offering a flexible part-time position tailored to accommodate life's diverse commitments, whether it's parenthood or studies. With a variety of hours available, we strive to offer reasonable flexibility. We do require a minimum commitment of 10 hours per week, including a Saturday shift from 9 am to 2 pm, with the remaining hours falling between 9 am and 5 pm from Monday to Friday. In this contact centre role, you'll be responsible for delivering top-notch customer service in accordance with service level agreements and Financial Conduct Authority (FCA) guidelines, particularly the Consumer Duty. Key responsibilities include: - Interacting with customers across multiple contact channels, maintaining a high standard of service. - Building and maintaining knowledge of Bamboo products to address customer inquiries. - Collaborating with third-party brokers and internal teams to ensure optimal customer outcomes. - Identifying and reporting any irregularities or issues to your Team Leader. Skills and experience required: - Excellent communication skills - Ability to work collaboratively in a team environment - Eagerness to learn and adapt - Comfortable working in a fast-paced environment - Proficiency with computers - Positive and proactive attitude While prior experience in customer-facing roles or knowledge of FCA regulations, Data Protection, and the Consumer Duty is beneficial, it's not mandatory as comprehensive training will be provided. Benefits include a competitive salary (pro-rata for part-time employees), pension scheme, discretionary bonus (aligned with individual performance and the Consumer Duty), life cover, holiday entitlement increasing with service, perks such as Perkbox and dental scheme, access to the Cycle to Work Scheme, weekly fruit deliveries, optional paid volunteering time, and regular team building and social events. For more information, please contact Shanice at our Southampton branch.