Step into a pivotal role at JPMorgan, where your expertise in risk management will help shape our compliance and risk framework. Join a dynamic team environment with opportunities for growth and collaboration. Make a meaningful impact on our business and safeguard the firm's integrity.
As Middle Office Services (IMOS) Operations Control Manager - Executive Director within Securities Services Operations team, you will lead a team of Operations Control Managers (OCMs) in identifying and mitigating compliance and operational risks. Your role will be crucial in enhancing our controls environment, using data analysis, and intelligent and proprietary AI solutions. You will be a member of the senior leadership team reporting into the Global Head of Governance and Controls for SSO, and be part of team with global hubs in London, Boston, Delaware, New Jersey, Bournemouth, Mumbai, Manila and Sydney.
Job Responsibilities
Lead a global team of experienced Control Managers supporting a growing offering within Securities Services, of Middle Office Services (IMOS) to key clients of JPMorgan
Be part of our senior leadership team for Securities Services Operations (SSO) Governance and Controls, reporting into the Global Head of Governance and Controls for SSO
Partner with the Global Head of IMOS Operations, based in London, to ensure that the risk and controls agenda for this organization remains a priority as the operations teams continue to expand, co-chairing monthly governance forums to ensure appropriate oversight and accountability of the IMOS Operations management team
Act as a subject matter expert, leading the team in performing risk assessments to uncover vulnerabilities, partnering with key stakeholders in Operations and Technology, and across the lines of defense, to ensure sustainable remediation is put in place, efficiency of controls is enhanced, and operational risks are mitigated
Assess and review control effectiveness continuously, providing recommendations to the Global Head of IMOS Operations and management team which align with firmwide standards
Manage and support programs of work initiated within the firm, CIB and SSO which require the support and collaboration of Control Management across the broader organization to ensure compliance with law, regulation, and internal policies
Take opportunities to be a strong voice to advocate for change in the broader organization to drive clarity, ownership and efficiencies within the firm's Operational Risk Management Framework
Work with our centralized data team to analyze your operational risk data and deliver actionable insights to senior leadership
Collaborate with internal and external stakeholders to foster transparent communication and achieve desired outcomes, including supporting Internal and External Audits, regulatory exams and inspections and cross-lines of defense risk reviews of our processes and controls
Take responsibility for maintaining our risk and compliance self-assessment mapping and reporting in accordance with firm standards
Inform yourself and your team about industry developments and regulatory updates to enhance control processes, utilizing JPMorgan's extensive resources across the organization
Required Qualifications, Capabilities, And Skills
A proven background in operational risk management, compliance, and/or audit teams within the financial services sector, including experience of root cause analysis
Strong skills in stakeholder management and facilitation, demonstrating effective communication and collaboration, with proven ability to drive successful outcomes
Leading global teams, both in person and remotely, supportive of transparent and collaborative working practices
Skilled in written and verbal communications to senior management, with an ability to frame issues and recommendations succinctly and persuasively
An ability to cultivate a culture of continuous improvement, whilst ensuring alignment with operational policies and standards
Proficiency in digital literacy for interpreting data, understanding technological impacts, and effectively communicating insights
Uncompromising approach to accuracy and validation of all reporting and communication for which your team is responsible
Preferred Qualifications, Capabilities, And Skills
Change management experience and / or process re-engineering
Ability to pick up new concepts quickly, seeking to address knowledge gaps quickly and efficiently
Strong project management skills
Experience in presenting or engaging with global regulators and/or clients
Knowledge of the Securities Services sector and regulatory requirements impacting Securities Services
Fluent in Microsoft Office suite of products
Experience with Large Language Model prompting, Tableau, Alteryx, and/or other intelligent solutions will be beneficial
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.